Extended Stay America Suites - Richmond - Glen Allen - Short Pump Guest Reviews
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Write a review
Franklyn Mon, 30 June 2025
Passable
Liked: Clean
Disliked: It was ok, no cushions on the couch. Kinda weird and no one seemed to care.
Jeffrey Sun, 29 June 2025
Very poor
Liked: Nothing
Disliked: The bugs, no clean linings, and really nothing room was bare
Parker Thu, 12 June 2025
Good
Melissa Thu, 5 June 2025
DONT STAY HERE
Liked: Location nothing else
Disliked: Everything… place was not clean, fridge did not work the entire time we stayed we let the staff know they didn’t care. They didn’t do anything about it.
Melissa Thu, 5 June 2025
Don’t go
Disliked: The purpose of this hotel is to have a kitchen. The refrigerator did not work. We called the front desk to tell them and they basically said OK. I’ll pass it on to the next person who comes in after me so we went the entire stay with no refrigerator, never was refunded never given an opportunity to move to another room. Nothing.
Jaida Sat, 3 May 2025
Exceptional
Diamond Tue, 29 April 2025
Pleasant
Bourne Wed, 16 April 2025
Superb
Teneka Tue, 15 April 2025
Definitely not comfortable, didn’t offer...
Liked: This location has roaches, and the staff acts like it’s not a problem.
Treadwell Sat, 12 April 2025
Disappointing, unsafe experience
Liked: This was not a good experience. This property was fairly run down, which was not evident by the listing. My access to the internet was mistakenly canceled by the property putting in the system that I was discharging the same day I arrived, my door did not have a working security latch and there were roaches in every space (sleeping area, kitchen and bathtub). The exterior door remained unlocked 24/7. I felt completely unsafe. I informed the front desk about these matters. My room should be compensated for these issues