Name: Extended Stay America Suites - Richmond - Glen Allen - Short Pump
Address: 4231 Park Place Court, Glen Allen, VA
Telephone: (888) 323-5826

Extended Stay America Suites - Richmond - Glen Allen - Short Pump Guest Reviews

Overall Average Score:

Okay (2.75 out of 5)

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Passable

Liked: Clean
Disliked: It was ok, no cushions on the couch. Kinda weird and no one seemed to care.

Very poor

Liked: Nothing
Disliked: The bugs, no clean linings, and really nothing room was bare

Good

DONT STAY HERE

Liked: Location nothing else
Disliked: Everything… place was not clean, fridge did not work the entire time we stayed we let the staff know they didn’t care. They didn’t do anything about it.

Don’t go

Disliked: The purpose of this hotel is to have a kitchen. The refrigerator did not work. We called the front desk to tell them and they basically said OK. I’ll pass it on to the next person who comes in after me so we went the entire stay with no refrigerator, never was refunded never given an opportunity to move to another room. Nothing.

Exceptional

Pleasant

Superb

Definitely not comfortable, didn’t offer...

Liked: This location has roaches, and the staff acts like it’s not a problem.

Disappointing, unsafe experience

Liked: This was not a good experience. This property was fairly run down, which was not evident by the listing. My access to the internet was mistakenly canceled by the property putting in the system that I was discharging the same day I arrived, my door did not have a working security latch and there were roaches in every space (sleeping area, kitchen and bathtub). The exterior door remained unlocked 24/7. I felt completely unsafe. I informed the front desk about these matters. My room should be compensated for these issues