Extended Stay America Suites - Richmond - Glen Allen - Short Pump

Exceptional

Bad

Liked: Being able to access location quickly off of highway
Disliked: The furniture is outdated in the room. Very nasty sofa and I had to check out withinuh an hour of being there because of a roach infestation.

Passable

Liked: Clean
Disliked: It was ok, no cushions on the couch. Kinda weird and no one seemed to care.

Very poor

Liked: Nothing
Disliked: The bugs, no clean linings, and really nothing room was bare

Good

DONT STAY HERE

Liked: Location nothing else
Disliked: Everything… place was not clean, fridge did not work the entire time we stayed we let the staff know they didn’t care. They didn’t do anything about it.

Don’t go

Disliked: The purpose of this hotel is to have a kitchen. The refrigerator did not work. We called the front desk to tell them and they basically said OK. I’ll pass it on to the next person who comes in after me so we went the entire stay with no refrigerator, never was refunded never given an opportunity to move to another room. Nothing.

Exceptional

Pleasant