Extended Stay America Suites - Pleasanton - Chabot Dr. Guest Reviews
Write a review
3.0 miles from Pleasanton centre |
Write a review
Jessica Mon, 15 April 2024
Never again, super disappointed.
Liked: Location convienace
Disliked: Super dirty, found dead roach in the corner. The pull out mattress was disgusting with no covers. And it was stained. No trash bin anywhere in the room. Super loud.
Hofmann Fri, 12 April 2024
Thanks but no thanks, Money...
Liked: The Night manager was very nice.
Disliked: There were no kitchen Utensil's available at either the front desk or in the suite. The beds were terribly uncomfortable. The overall cleanliness of the room was terrible. We found a saline Enema kit left in the drawer of the rooms cabinet.(which furthers the fact the room was barley cleaned before se arrived.) When asked for , We were denied extra pillows and sheets for the sofa bed do to there not being any available. ( So if you know you have "x" amount of beds and "X" amount of pullouts, there should be zero excuse for not having a readily available supply".) Sorry that's hospitality 101. Lastly and most importantly, While I am aware that people often use extended stay hotels as semi permanent living arrangements, it is no excuse for allowing families to have children running unsupervised at all hours of the night. The fact children are even awake at 215 am in the morning is one thing but unsupervised running amuck while other guests are sleeping is overwhelmingly disappointing. I stay in many places all year long. This is my 3rd at last stay at this particular venue. Your lack of discipline and management training has left this property on a down hill skid. Just Because you offer cheap rooms is no excuse for for staining the name of your corporation. What shows on the outside shows what is going on on the inside.
Jason Sat, 6 April 2024
Very good
Joseph Thu, 4 April 2024
Liked: New Management great staff just deserves definitely a minimum four stars it's not five outstanding service definitely recommend to my friends
Disliked: No heated pool pools a little chilly and that's about it
Dana Wed, 3 April 2024
Liked: Typically this is the best of the Extended stays around. The only good thing about it this time was the location.
Disliked: Typically the best of them all. This time it was gross, first waited 20min for someone to check me in then it was filthy garbage all over and the room was worse bathroom had stuff all over the floor, drink and food left in fridge,and micro. dishes dirty
Nikita Fri, 8 March 2024
Good stay
Liked: Room had full kitchen with full sized fridge and cookware on request. Basic toiletries. Comfy bed.
Nikita Fri, 8 March 2024
Good stay
Liked: Room had full kitchen with full sized fridge. Cookware on request. Basic toiletries.
Noble Mon, 4 March 2024
Bad
Melonie Sun, 3 March 2024
Liked: Someone stole my credit card there and booked a trip
Disliked: I well never recommend them and pursuing legal action
T Sun, 3 March 2024
Loud, smelly and kind of...
Liked: Close to the hospital where we had an early morning appointment
Disliked: Breakfast was non exhistant, coffee was empty at 9 amFloors were paper thin because we heard thumping-jumping all night long above us.Smelly and a very loud heater. UGH