Extended Stay America Suites - Phoenix - Scottsdale

Exceptional

Bad

Liked: They were rude and didn't even try to accommodate.
Disliked: They had no rooms and reservation was made in advance.

Passable

Passable

Very good

Totally unsatisfactory

Liked: Terrible facility and the room they put me in was a filthy unsatisfactory mess

Poor

Liked: Staff was nice
Disliked: Room not swept Whiskey in the fridge Bathroom and kitchen flooded we had to use a different rooms bathroom back and forth the whole night which was very uncomfortable don't get me wrong maintenance man was on it the next day but the issue still wasn't resolved when we used the bathroom it was bubbling up water still we constantly had to get towels after towels bc I didn't want my children walking in that beds were very hard had to ask for a few more pillows they said they had continental breakfast all they had was coffee hot water to make hot chocolate and nutrition bars and muffins that's all I left a few messages with the front desk for a manager to call me that never happened neighborhood was very nice and the front desk people were as well I didn't want to talk with them about how I felt or what was going but this place was definitely not worth my 440.00 I feel like I should've gotten discounted for how the room was with the bathroom problems but I wouldn't dare take it out on staff when they did try to fix it I would not recommend this place to anyone.

Good

Liked: Staff was friendly
Disliked: Only 1 staff on site. Understaffed. Front desk had responsibilities to check in people, wash dishes, clean rooms.Severely understaffed. Cheap decision on the part of management, that's said, the staff was really trying to be as good as possible, given that they were overworked

Disappointing