Extended Stay America Suites - Phoenix - Scottsdale

Poor

Liked: Staff was nice
Disliked: Room not swept Whiskey in the fridge Bathroom and kitchen flooded we had to use a different rooms bathroom back and forth the whole night which was very uncomfortable don't get me wrong maintenance man was on it the next day but the issue still wasn't resolved when we used the bathroom it was bubbling up water still we constantly had to get towels after towels bc I didn't want my children walking in that beds were very hard had to ask for a few more pillows they said they had continental breakfast all they had was coffee hot water to make hot chocolate and nutrition bars and muffins that's all I left a few messages with the front desk for a manager to call me that never happened neighborhood was very nice and the front desk people were as well I didn't want to talk with them about how I felt or what was going but this place was definitely not worth my 440.00 I feel like I should've gotten discounted for how the room was with the bathroom problems but I wouldn't dare take it out on staff when they did try to fix it I would not recommend this place to anyone.

Good

Liked: Staff was friendly
Disliked: Only 1 staff on site. Understaffed. Front desk had responsibilities to check in people, wash dishes, clean rooms.Severely understaffed. Cheap decision on the part of management, that's said, the staff was really trying to be as good as possible, given that they were overworked

Disappointing

Very good

Exceptional

Won't stay there again and...

Liked: Not much.Location was good
Disliked: Clientele was horrible. This was like section 8 housing with drug addicts and prostitutes about 2 months from being on the streets.Clearly there is no smoking, but elevator and hallways always full of marijuana smoke. Prostyin the parking lot.Clientele were screaming and fighting with their partners like they were minutes from physical beatings.Police have front door reserved parking which I was curious why. Found out within 1.5hrs when 8 police cars were there arresting 2 people.That Scottsdale location is homes of $750k - $1million.Room was really worn out.

Pleasant

Passable

Liked: Didn't have Breakfast. Pool was out of sun area, only at late morning to late noon. A maintenance team access our room to clean the AC unit. Had to wait till they were done to get comfortable.

Poor