Extended Stay America Suites - Phoenix - Mesa

Exceptional

Exceptional

Liked: This place was wonderful

Exceptional

Very cozy very spacious and...

Liked: Great staff Great location and awesome room
Disliked: The rooms were non privacy you could hear everyone in each room on each side of your room and it's embarrassing no privacy

Executive room in each room...

Liked: The staff and the rooms were big and cozy
Disliked: The rooms were not quiet you could hear everyone down each room in the halls. There is no privacy!

Great job!

Liked: The staff is very understanding and value your needs and wants. I am very grateful for the owner for understanding that my husband did not have an i.d. but a paperwork to put on file for my booking. She allowed us for the entire stay to have the issue we came across to be taken under consideration and not make us be booted out.
Disliked: The owner is very understanding and has been considerate for our needs and values for the guests and treat them with unlimited and abundant respect! Thanks

Exceptional

Passable

Liked: The location was fine. The proximity to shopping and food.
Disliked: The staff was ok, they were not the most helpful. The shower was leaking. The elevator was being serviced so we had to use the stairs. They were cleaning the Air conditioner. The bathroom floor was dirty under the sink. Picture frame in the bath room was broken. Floors were dirty

Front desk changed our room...

Liked: Nothing
Disliked: Hallway carpet filthy and smell bad, room had not been cleaned at all liquid soda all over the table white substance on the chair bathroom unusable plumbing fixtures not there could not use plumbing at all nasty stains all over the window. Windows couldn’t really see outside.