Extended Stay America Suites - Phoenix - Chandler - E. Chandler Blvd.

Exceptional

Was one of the worst...

Liked: This reservation was never fulfilled due to my payment card not working at check-in. I was never able to check in and was told the reservation was cancelled. However, the best morning I was charge the full amount for not checking in???? I have complained and asked to be refunded and cannot get any resolve. I am disgusted at how this business is ran. The desk staff are not nice at all and sém to have a problem with everyone who walks thru the door. The maintenance man lived in the room next to mine and yelled at anyone that pulled in to not work on their cars. There is only 1 housekeeper and she just walked in my room at 10am and casually asked if I'm checking out. Checkout is at 11 by the way. She didn't knock nor announce herself and scared my daughter half to death. Very sad to see such a nice place be ran by grumpy trash.
Disliked: Answered above

Very good

Superb

Passable

Exceptional

Very poor

Liked: Area of town as okay,
Disliked: There was no parking besides all the way around both buildings, when asked for new towels I was refused as I was told I cannot get new ones as I wasn't staying long enough, or told to extend my stay to get clean towels? At the point of check in my reservation was cancelled without my knowledge so I had to rebook in person which only delayed my check in time. Also beds were not to comfortable as the middles would cave in making it hard to sleep right.

Disappointing

Liked: It was in the perfect location for our needs the entire weekend. Staff was cool
Disliked: It was falling apart. The shower was a hazard for sure almost hurt ourselves real bad because the shower floor had no non- slip stuff on it and the water pressure was super low and the temperature kind of did it's own thing. The room served it's purpose for sure but I probably won't go back.

Good