Extended Stay America Suites - Philadelphia - Malvern - Great Valley

Overall my stay was good....

Liked: Staff were very friendly
Disliked: I didn’t like the odor in the lobby or the room. It smelled like a bad air freshener.

Pleasant

Bad

Liked: Room wasn't ready, was charged $250 dollars even though I had already paid. Did not stay, need refunded.
Disliked: Room wasn't ready, flooded 3rd floor, fire alarm going off. Was charged $250 even though I had already paid. I did not stay. Canceled the room due to all the issues. Need refunded

Superb

Mislead

Liked: Beds were comfortable
Disliked: It wasn’t clean, stains on the chair, small brown roaches were on the wall, in the bathroom and on the counter top in the kitchenette. Light fixtures and pictures were loose. Dingy cabinets, rusted burners. Had a musty smell to the room and not even a bar of soap.

Poor

Overall quiet stay. Place needs...

Liked: Quiet area
Disliked: Sink was clogged; tub stopper didn’t work, and have to take your own trash out to dumpster. Older furniture and lamps that look f like they haven’t been dusted in a good while. Phone didn’t work in room.

Decent living place

Liked: Price. Location.
Disliked: No plates. Cups.

Pleasant