Extended Stay America Suites - Philadelphia - King of Prussia

I will never in my...

Liked: Nothing.
Disliked: We booked the hotel months ago. When we arrived at 10pm to check in, our room was sold. I had to pay for another two nights for a different room because I booked through booking.com and they would not answer. When we finally got a room, it reeked of sweat with a hint of urine. This smell would not go away, we opened the window, we even got spray from the front desk. Room 123 smells like a locker room. It was quite the experience the next morning at 11am when I was told I needed to leave because my room wasnt paid for after spending two hours the night before making sure everything was worked out. It cost me $600 total to stay here for two nights. Ive never in my life been so stressed out while on vacation. The ladies at the front desk do not get paid enough to deal with what they deal with. They are all so sweet and nice and did their best to help. This review is nothing to reflect on the front desk people, they are fantastic and truly tried all they could to help. That's the only good thing about this place.

Good

Good

Bad

Passable

Liked: staff work
Disliked: The hotel has very old equipment. The hairdryer didn't work, the microwave plate didn't spin.

Not impressed and would not...

Liked: Not much
Disliked: Rude staffNo staff available via front desk or by calling front desk from room. No ice machineShower was backed up and wouldn’t drain waterNo shampoo or toothpaste Free breakfast was a joke with coffee with grounds in it. Had to pay a $100 deposit plus room fee which I was not made aware of. Will be refunded to my account but not for 5-10 days. Instead of a $130 stay I now have paid $230. Unacceptable.

Bad

Exceptional

Worked for last minute booking...

Liked: Location was good for the mall and highway while being in a fairly quiet area.
Disliked: The property was dated and not as clean as it could be. Stains on the ceilings and walls, etc. The entire property smelled like old cigarette smoke and some odd cleaning smell. But not a clean scent. The beds were not very comfortable and there was only one night stand. There were not enough pillows. ie: 3 pillows for 2 persons. The pillows were especially flat.