Extended Stay America Suites - Philadelphia - Exton Guest Reviews
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3.1 miles from Exton centre |
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Blanca Tue, 30 April 2024
Bad
Disliked: The room was not advertise as smokers room. I am allergic to cigarette smoke. I had to go to a different hotel in the middle of the night to look find a room.
Shantil Wed, 24 April 2024
Very poor
Liked: Nothing
Disliked: This hotel was horrible! 1st the customer service was horrible they said wait a minute I'll be back and came back half an hour later there was only one person working even though there was several employees walking around and then when the lady did get back to the counter she was irritable and mean second they say there are kitchen accommodations and there wasn't you have to pay extra to get a room with a kitchen accommodation even though they say every room has a kitchen also you have to ask for a silverware plate spots and then there tell you oh we don't have certain things so I had to go to the store to get my own stuff bathroom was horrible the water didn't get hot the tub had cracks in it he had to ask for extra toilet paper even though we only stayed for a day and a half cuz I had to leave early because it was so bad in there the beds was okay I had to ask for ask for thicker sheets and blankets I think I found the roach in there but that could have just been something else and they said they had hot breakfast which was a complete lie they had muffins and coffee overall I will not Stay here ever again it was not good at all
Elizabeth Mon, 1 April 2024
Passable
Liked: The location was very close to my meeting location and near food areas
Disliked: The breakfast was disappointing and the floors were sticky throughout the hotel including my room.
Frankie Mon, 25 March 2024
They charged me twice, I...
Christopher Sun, 24 March 2024
Some of the best staff...
Liked: Breakfast wasn’t what I was expecting, only coffee or hot water no juice.
Disliked: Didn’t agree with a 100$ security deposit when you have my credit card to begin with.
Christopher Mon, 26 February 2024
Passable
William Sat, 17 February 2024
Unreal in so many ways.
Liked: Very little.
Disliked: The “concierge” was so rude to us! Not a person you want greeting you upon check-in!!Screen was broken, dead deer in parking lot and older man walking all over lobby in bathrobe robe trying to engage us in unwanted conversation.
Manieri Sat, 17 February 2024
Bad
Disliked: There are bed bugs
Willian Fri, 16 February 2024
A very sad experience from...
Liked: Nothing
Disliked: Well, to start with…no hot water! The woman at the front desk should not be in that position. Friendly and hospitable would never be two adjectives to describe her!We were there for a funeral and I was in charge of getting rooms. I am now the laughing stock of my family. The screen on one of the windows was repaired by my husband. An older man was sitting in one of the two yellow chairs in the lobby with a bathrobe and no underwear when we checked in. It was absolutely appalling. That place was beyond disgusting.Oh, the dead deer in the parking lot was the final blow!!! Horrible Horrible!
Michelle Fri, 16 February 2024
I was there for a...
Disliked: We were greeted by a man in a robe with no underwear on!! There was a dead deer in the parking garage lot. We were never told of the $100 security deposit. U had no toilet paper. I gave be Ed felt so unsafe in my life.