Extended Stay America Suites - Pensacola - University Mall Guest Reviews
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Cecilia Wed, 3 September 2025
Disgusting
Liked: Full fridge and freezer plus the kitchenette
Disliked: So bad. It is at the level of i am disgusted with the room. The chairs are all with stains. I cannot even sit there.I asked for dining related such as plate and utensils but they said nothing is available at that time (almost midnight).We also found roaches in the kitchen in our room.
Fredrick Tue, 2 September 2025
Very poor
Courtney Mon, 1 September 2025
it was nice location for...
Liked: location
Disliked: the elevator was broke. the vent in bathroom looked to have been cleaned. a lot of cracks and chips on wall in room. bathroom door didn’t shut. the bedding could’ve been cleaner or replaced. outlets didn’t have covers.
Crowell Mon, 1 September 2025
One of the worst places...
Liked: The online booking. And the access to the highway was easy. My car didn’t get broken into and I was in it for most of the night.
Disliked: The staff was outside smoking at arrival/evening. Staff Entered with a dog that was sick. The staff was very rude. Later that night, The room was filthy and the hotel smelled. Morning/Breakfast was over at 7:30 am. She didn’t speak and started that she was not putting out any more food. The vendor machine is around the corner. She said that I couldn’t get a refund and she didn’t give receipts. I had 2 rooms. The floor tripped me because it was water damage.
Johnson Thu, 28 August 2025
Disappointing
Liked: Kitchenette
Disliked: The bed was a full size I ordered a queen
Anonymous Mon, 25 August 2025
Passable
Marice Sun, 24 August 2025
Dissatisfied
Liked: Check in
Disliked: TV remote didn’t workBathroom mirror was missingHalls smelt like a nursing home
John Thu, 21 August 2025
Very poor
John Thu, 14 August 2025
Very good
Mcgregor Thu, 7 August 2025
Not a good experience, very...
Liked: Nothing
Disliked: Everything poor customer service,not cleaning room, no clean towels, beds uncomfortable and not a decent breakfast.