Extended Stay America Suites - Pensacola - University Mall Guest Reviews
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Delarius Mon, 18 August 2025
Superb
John Thu, 14 August 2025
Very good
Mcgregor Thu, 7 August 2025
Not a good experience, very...
Liked: Nothing
Disliked: Everything poor customer service,not cleaning room, no clean towels, beds uncomfortable and not a decent breakfast.
Ivy Tue, 5 August 2025
Never again
Liked: Staff is friendly
Disliked: Smells bad, floors dirty, roaches, grime in elevator
Johnson Mon, 4 August 2025
Bad
Wesley Wed, 30 July 2025
Very good
Gary Sun, 27 July 2025
Very poor
Roldan Tue, 22 July 2025
Exceptional
Liked: Love everything
Janice Mon, 21 July 2025
Bad
Liked: The place is dirty. No bed skirt. Photos on the website has not been updated.Trash everywhere in the parking. The staff are nice though. They also have a security deposit for $150 you won't get it back until 5-7 days. Not happy with this place.
Disliked: Dirty place. Photos on the website are misleading
Patricia Sun, 20 July 2025
Never again
Liked: Nothing
Disliked: I had requested a handicap room with a walking shower when I got there was none. When I tried to get out of the tub,the thing that they had for the floor .slipped and I almost fell. I had to go get a proper bath mat so I could take a shower. The curtains had holes in them . The counter in the kitchen area was coming off. Even in a cheap motor they given you a coffee maker. The counter space in the bathroom was almost nonexistent. There was no place to put any supplies. The elevator keep juking and almost nocked me off my feet. The staff did not care and just shrugged there shoulders.