Name: Extended Stay America Suites - Orange County - Irvine Spectrum
Address: 30 Technology Drive, Irvine, CA
Telephone: (888) 323-5826

Extended Stay America Suites - Orange County - Irvine Spectrum Guest Reviews

Overall Average Score:

Fair (2.75 out of 5)

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Disliked: Everything. They don't have shampoo/conditioner. The bed is the worst thing I've ever experienced. I think it's actually a rock. And they don't tell you on the phone, but when you get there they want to charge you a $25 early check-in fee. The lady at the front was extremely rude to every single customer for no reason. She was just so ridiculously rude for no reason at all! She hates her job - I really don't think you want her as the face of your hotel. You need to send a secret shopper, most definitely.

Front desk gave me a...

Liked: There was mold in the bathroom
Disliked: There was mold

Pleasant

Passable

Bad

Liked: Very little.
Disliked: The bare floor was FILTHY. Short supply of all towels. I'm not even sure bedding was changed. The whole facility was shabily maintained. We stayed at the Extended Stay in Newport Beach earlier in the year, and it was pleasant, with no luxury, of course, but passable and very friendly staff. We've needed to travel back and forth 3 times from Texas in the last. 5 months at various hotel chains, and this was, by far, the worst experience. A

It was OK.. I would...

Liked: The location
Disliked: Bathroom was very dirty

Old and noisy

Disliked: The hotel is like old, the cleaning was not good, everything like old. Noise

Exceptional

Passable

Very poor

Liked: Bad
Disliked: Arrived to check in at 4:00 p m. Took 2 hours to check in no personnel at the front desk for hours customers waiting in line for a long time. 6:00 p m. Came along went to the room they assigned us and a lady was still cleaning it after 2 hours. Very bad experience and to be located in Irvine spectrum area I would've never expected this . Very expensive for the experience. Hope we can get some kind of discount or something.

Just about tolerable

Liked: The location was just right for my needs. The closeness to Irvine Spectrum Mall was a distinct advantage.
Disliked: On arrival I was told by the front desk that my booking for a room with two queen beds was cancelled even though I had not asked for any cancellation. The person at the front desk was unable to say who cancelled my booking. After much discussion the front desk called Booking.com and I was finally offered an alternate room that had only one king bed and a pullout sofa. We were a group of 4 adults and slept with some difficulty. The next day we were given a room of the type we had booked. Unfortunately this room had a perpetual musty odor that we had to tolerate for the rest of our stay.