Good

Liked: Least expensive place we could find in the area to catch a few hours of sleep.
Disliked: Room was very dated. Remote control wouldn't work for the TV which wasn't a big deal as we were tired and only there to catch a few hours of sleep. For someone travelling for short-term work, the kitchen was nice and convenient, but a few stocked dishes would make sense. The bed wasn't super comfy but was okay.

The staff were nice and...

Liked: Staff was accommodating.
Disliked: Dark, uninviting, tired, old, felt dirty. Broken shade in our room. No privacy.

Liked: Convenient
Disliked: The manager should be immediately put through customer service training not only for the way that she spoke to me but to other guests around me as well. This company should be ashamed/embarrassed at the lack of respect this woman has for their business.

Exceptional

Liked: There was one staff member who was very kind.
Disliked: A different staff member was terrible and abusive to me. I have written a complaint and called in a complaint by phone and have not heard back.

Passable

Liked: Front desk staff was nice and helpful, with the couple of questions that I had. Plenty of free parking. The rooms have nice large windows. Easy off the highway location. Ratings for this property are about a 3, and I believe 2.7/3.00 on a 1 - 5 scale, is pretty dead on accurate.
Disliked: The room definitely needed some updates. Flooring lifted up on the bathroom. However, there was a nice updated shower. Broken bedroom closet door. Old damaged cabinets in the kitchen. Kitchen utensils/appliances are not in the room. You have to request them and carry up yourself. (Make sure someone goes with you to retrieve these items, if you're trying to stock your kitchen). There was old un-even vinyl flooring in the kitchen area. Old stained carpet. The website stated "breakfast included," and there were literally two grab and go items available and coffee.

Good

Good

Liked: Fast check in
Disliked: Cleanliness

Bad

Liked: It was very close to where we needed to be. We were hoping for a convenient place to have a family get together.
Disliked: The whole place had a very clinical, tired, cheap feel to it. The room was extremely basic. It was completely bare of essentials like plates, cups, etc. We booked a one bedroom suite with a kitchen! It took 4 calls over the course of AN HOUR to get any staff to respond. I finally went down to the front desk. Eventually, I was given a giant plastic tub with one tiny pot, two very small plates, two dinner plates, ONE mug and two cups. The tiny pouch of dish soap was already ripped open! When I asked if we could have more utensils, he flatly replied no. Apparently, the manager had told him that he could only give us that amount because the hotel was fully booked and there were no more. WHAT?!? Are you kidding?? We were 5 people!! Luckily, we didn't have to actually stay in our "suite" overnight. We were only needing the room for about 6 hours to gather family. It served the purpose...barely. But the consensus for all of us was that it was completely not somewhere any of us wanted to sleep and we were glad we were only there for a few hours!! I would not book this property again and definitely would not recommend it to anyone!