Name: Extended Stay America Suites - North Chesterfield - Arboretum
Address: 241 Arboretum Place, Richmond, VA
Telephone: (888) 420-1645

Extended Stay America Suites - North Chesterfield - Arboretum Guest Reviews

Overall Average Score:

Okay (2.95 out of 5)

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Pleasant

Bad

Very good

Exceptional

Although the facility was run...

Liked: Very good location and pretty property.
Disliked: Very run down facility and very dirty. We stayed overnight because we had no other place to go but it was not very clean and the beds were not very comfortable.

NASty

Liked: nothing
Disliked: dirty bathroom, dirty room, dirty kitchen, druggies in parking lot, nasty woman at front desk. lamps don't work they just blink, stains on floor

NASTY

Liked: nothing
Disliked: screaming, alarm goes off every time someone enters or leaves the hotel, room dirty, dingy, no remote for tv, druggies in parking lot, can't go out at night, the lady at front desk is rude and mean. bath tub dirty, kitchen dirty, nasty lamps just blinking so you can't use them

I do not recommend you...

Disliked: My access card for the build wasn’t working correctly soon I left the building it didn’t work staff is aware for this but at late hours can’t not be found at the desk. We had no shower curtain in our room along with cat scratches on the head board of the bed that will be my last time staying there for the money I paid …I had to go buy my own towels because the cleaning lady didn’t give us anyway all around bad stay

WORST HOTEL

Liked: ABSOLUTELY NOTHING
Disliked: rude lady at the desk, druggies in parking lot, trash every where, dingy dark, dirty bath tubs, dirty kitchen, beds totally nasty.

Attitude stink as bad as...

Liked: Safer than most motels we stayed in, in the area.
Disliked: All the rooms with carpet smells like dog or dog shit real bad ,turns my mood off and holds energy down there is nothing i could do for the smell.i had 3 rooms here the last 2 stank so awful.but some staff are nice others treat you like trash Americans,the staff complaining about things that should have been upgraded being broken or things that was already broken when we got in the room.if you have children they will blame you for everything many additudes stink just as bad as the room ,3 staff men where great,one always smiling cool he really make you feel welcomed but other show much prejudices undermined or subordinate stigma. The p-trap for the plumbing broke in the bathroom and in the kitchen sinks they just fell off. Don't expect to be treated with dignity about all the staff