Extended Stay America Suites - Minneapolis - Airport - Mendota Heights

We only stayed because it...

Liked: It was near the airport.
Disliked: On arrival there was no one at the front desk. We saw someone but she didn’t speak English. Someone finally arrived but she was dressed like she was going out. I had paid through booking.com already and she wanted to charge me another time. I told her I paid already and showed her my transaction. Walking to our room the guests around our rooms were loud with music playing. The chair in our room was ripped up. Walls were damaged with peeling paint. The floor felt sticky. There was a kitchen but it was not stock with kitchen supplies. I would not stay there again.

Very good

Liked: Excellent staff
Disliked: Cold room and no carpet

Exceptional

disappointed

Disliked: the covers are full of stains. one small bottle of shampoo for several people??? breakfast is a shame.there is no TV remote in the room 222

Bad

Poor

Liked: I loved its proximity to the Mall of America
Disliked: The elevator was not working and we had to go to the 4th floor. We are both elderly seniors who are disabled?

Terrible experience

Liked: We did not like our stay
Disliked: There was a pee looking stain on the front comforter and blood looking stains on the sheets so we had to sleep on top of the bedding with towels as the front desk refused us new bedding. It also smelt like bleach and fans as if there may be mold. Additionally there were weird flashes from the bathroom and broken items in the room.

Meh!

Liked: Room and bed were comfy. A/C worked well. Which was welcome with outside temps in the 90s. Location was great for my needs.
Disliked: TV in room did not work. Upon checkout, I mentioned this to the desk attendant and his reply was, "Oh, yeah, we know". Why, then, would you give me that room? Elevator was out, so had to use stairs, which is no problem, but stairwell was dirty and wet , something had spilled and was not cleaned up for hours. Also mentioned this to the desk attendant and he didn't even respond.

Very good