Name: Extended Stay America Suites - Milwaukee - Brookfield
Address: 325 N Brookfield Rd, Brookfield, WI
Telephone: (888) 406-7656

Extended Stay America Suites - Milwaukee - Brookfield Guest Reviews

Overall Average Score:

Good (3.65 out of 5)

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Good

Liked: Staff were very helpful, even when our delayed flights made us arrive at 3am. Very welcoming
Disliked: Could smell smoke coming from the other room

Good

Liked: Breakfast was good for a quick grab staff was super friendly
Disliked: They bed was hard as a rock.

I am glad I was...

Liked: Location and staff
Disliked: The room was smelly and very dated and worn out. The kitchen had no dishes or utensils like most extended stay hotels have. The breakfast was very sparse and uninspiring.

Superb

This facility needs to be...

Liked: Location
Disliked: Dirty-carpet was awful! People were outside of the hotel smoking at all hours.

Pleasant

Disappointing

Liked: Being only 5 miles from the hospital. They young lady that checked me in was very nice.
Disliked: It was kind of nasty. It smelled really bad on the 2nd floor, and some was due to having carpet. I It was kind of nasty. It smelled really bad on the 2nd floor, and some was due to having carpet. So you get what you pay for. I saw the reviews, and they made it sound great, but NOPE! Will not be doing that again.

Exceptional

Liked: Everything

Disappointing

Liked: The reception was awesome. Excellent customer service. After complaining about the room and the order, she changed my room with no hesitation.
Disliked: The smell of the rooms and the bed was very uncomfortable.

Bad

Liked: Absolutely nothing because I didn't even stay there
Disliked: Your app basically left out some Major information regarding this transaction. It was the middle of the night I needed a room and nowhere did I read I couldn't check in until after 11: 00am. And since it was 1:00 a.m. I couldn't check the box For Saturday 4-11 I believe I would still be able to reserve the room for when I arrived after purchasing and ended up having to go somewhere else and pay for another room with no way to cancel previous room. There was no option online to cancel the hotel would not cancel it and refund my money and when I clicked on your comfort customer service option to call all I got was another page in your website to look at in a vicious circle getting nowhere. Thanks booking.com I'll try Expedia the next it's 1 a.m. and I need a room far from home.