Extended Stay America Suites - Memphis - Germantown Guest Reviews
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Wilson Sun, 8 June 2025
Exceptional
Liked: Guest services were friendly and courteous to me. Payments were easy to make during my stay.
Disliked: Maybe a few more options on the grab and go breakfast lol
Marsha Tue, 13 May 2025
No thanks
Disliked: It was in disrepair. When I checked in I was told they were already sold out and then I was given a room which was less than I had reserved for. I was told that most of the rooms were unavailable water and fire damage. There was a bit of a smell and seemed like the floors were a bit damp.
Sarah Sun, 11 May 2025
Exceptional
William Mon, 5 May 2025
Booking.com failed to ensure with...
Liked: poor
Disliked: Entire booking through Booking.com was prepaid taxes and all. Extended Stay however charged for two extra nights even though Booking.com advised them several times that it was prepaid. Need refund of those two nights which was total $134. Hotel was notified by me too but has refused to refund.
Cheryl Wed, 30 April 2025
Terrible. Will not use Booking.com...
Liked: Nothing. Room was not the one I booked, and was filthy. Sticky floors, peeling tub, bug in bed.
Disliked: I did not get the room that was reserved. The hotel blamed Booking.com, and Booking.com blamed the hotel. So I received no compensation. Filthy room. Will use neither company in the future again.
Teresa Tue, 29 April 2025
Good
Zonecia Sun, 27 April 2025
Exceptional
Zonecia Sun, 27 April 2025
Exceptional
Ladaren Sat, 19 April 2025
Overall, my stay was what...
Liked: It was peaceful for me with respect being given from the staff.
Disliked: I did not like the fact that I had to receive too many keys for my room because of the issues with the light and lock on door. They were aware but did not think to at least move me to another room or offer an extended stay on them at least. I payed $333.00 so it was a little irritating, but I was very calm about the situation with them. I just feel that there should have been a better attitude about it.
Aaliyah Fri, 11 April 2025
Pleasant
Liked: They had a bed bug situation but quickly switched the rooms! The hot water didn’t get hot for long!