Extended Stay America Suites - Memphis - Airport

The hotel was not the best in the world. It had a smell in the hotel. It was ok for just one night, but i wouldn't want to stay twice.

Liked: inexpensive
Disliked: Not clean

Great customer service

Liked: Quiet
Disliked: Everything was good

Very friendly staff

Liked: From the moment you enter this hotel you will feel the friendliness of the staff, they are very friendly and try to do everything they can for you. I felt understaffed because the room was not cleaned during the two weeks I stayed there. I had to clean the floors myself, sweep the room, there were not enough towels, there were not enough sheets. I don’t know what the reason was, I would ask the owner of the hotel to buy more towels and sheets because the staff tries to find it all but they can’t, their washing machines never turn off, I went to their laundry room a couple of times, all the shelves were empty. They really wanted to help but they couldn’t, but if you compare the price and quality, then thanks to the staff of this motel I did not feel uncomfortable, I felt very calm, I felt safe.
Disliked: From the moment you enter this hotel you will feel the friendliness of the staff, they are very friendly and try to do everything they can for you. I felt understaffed because the room was not cleaned during the two weeks I stayed there. I had to clean the floors myself, sweep the room, there were not enough towels, there were not enough sheets. I don’t know what the reason was, I would ask the owner of the hotel to buy more towels and sheets because the staff tries to find it all but they can’t, their washing machines never turn off, I went to their laundry room a couple of times, all the shelves were empty. They really wanted to help but they couldn’t, but if you compare the price and quality, then thanks to the staff of this motel I did not feel uncomfortable, I felt very calm, I felt safe.

I would not recommend this...

Liked: Not much. There weren’t a lot of amenities and it was outdated.
Disliked: There are people who actually live in the hotel. Residents that pay rent. I even had an encounter with a resident because she insisted on providing unsolicited advice. Also the locks on the room door weren’t secure. This place also allowed pets and it actually smelled like pets.

Exceptional

Very good

Passable

Liked: Location
Disliked: Breakfast was pathetic

Exceptional

Bad

Disliked: We didn't stay. Our room was infested with cockroaches!

Very good