Extended Stay America Suites - Lubbock - Southwest

Exceptional

Exceptional

Liked: Comfort
Disliked: Stuff left in the refrigerator, and the breakfast hours

Decent for the price could...

Liked: There wasn't any breakfast, just coffee. They said they have packages of oatmeal but there wasn't any out.
Disliked: There were some electrical safety issues. The outlet plugs behind the beds did not have an outlet cover so you could see large wholes in the wall and they did not appear safe to use. The lamp that would have been plugged there was unplugged so we didn't have a bedside lamp. Also there was another lamp not working. You can also hear guest in their rooms. If traveling with children as I did this could potentially be unpleasant. I heard grown up noises as I passed down the hall.

Very good

It was good only stayed...

Liked: It was nice and is located near everything.

Bad

Liked: The hotel room was dirty. It did not have any kitchen items i.e plates , cups ,pots and pans. The food order was very unpleasant and it had a horrible smell. This hotel needs to be shut down. I will not stay in any extended stay and they also over charge for the room. It was not worth it.

Disappointing

Liked: Location
Disliked: I have stayed at another location and I loved it! This one is older, more worn down. Not what I had expected.

Not good

Liked: Nothing much
Disliked: Not properly managed. Staff not courteous. Wrong advertisement on website. No breakfast provided. Everything crumbled including kitchen area, sink doesn’t work. No amenities at all.

Exceptional

Liked: Friendly staff