Extended Stay America Suites - Louisville - Alliant Avenue

Good

Exceptional

Safe and friendly

Liked: The Friendly Customer Service, Clean environment

Passable

Not impressed

Liked: It was ok for one night
Disliked: Rooms were very dated and not particularly clean. Stains on walls and ceilings. Bathroom door damaged. Hole in ceiling. We travelled with another couple, their room wasn't too bad. Hotel didn't have any spare rooms to be moved to. Even though we had to sign a no smoking policy it was obvious someone had been smoking in our room - in fact I asked receptionist for air freshener ( she gave me body spray to use)!

Not worth half the money...

Liked: Employees were great
Disliked: Dirty,loud, dated, no breakfast food, vending machines broken and empty. Was there 5 minutes in the parking lot and saw a used discarded needle. Lots of full time residents. Abandoned car in the lot taking up a handicapped space in the lot next to Logan’s. No ice machine.

Exceptional

Good

Excellent service

Liked: Out standing customer service,friendly customer service, cleanliness, safe atmosphere