Extended Stay America Suites - Knoxville - West Hills Guest Reviews
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Alexis Fri, 15 August 2025
it was fine, pet friendly...
Liked: breakfast was just coffee and oatmeal, id plan to eat elsewhere or bring food. pet friendly which is nice, my anxious cat was comfortable
Disliked: the room felt stale and everything was mildly sticky from it. im sure its just the humidities fault
Chider Wed, 6 August 2025
Great place. Come in stay...
Liked: Come in and stay awhile It was clean. The bed was comfy. The staff was super friendly and nice. If you need something, like towels or spoons or forks plates just ask them. The staff is very accommodating. They have full refrigerator, stove and microwave.
Disliked: Nothing
Ross Wed, 6 August 2025
Passable
Disliked: Entering the lobby having to climb stairs with our luggage to our level
Chider Fri, 1 August 2025
Exceptional
Maurice Mon, 21 July 2025
Exceptional
Jessica Thu, 17 July 2025
Pleasant experience
Liked: It was an easy location to find and the check in was a breeze.
Disliked: After being told there were Ice trays in the freezer, we get in there and there wasn't. But it's ok, we went and picked some up from the gas station conveniently across the road.
Nathan Wed, 2 July 2025
The ONLY reason this didn’t...
Liked: The AC in the room worked great
Disliked: Horrible breakfast, basically nonexistent. Rooms were old and not kept up. Bed was very uncomfortable.
Michael Sat, 14 June 2025
Awful, will never stay there...
Disliked: Old, room smells of smoke and there was mold.
Avery Mon, 9 June 2025
Passable
Christopher Mon, 2 June 2025
Don't ever use this property...
Liked: We were given room 120 but the fridge would not open past the cooker. We moved to room 106 which smelled like a dirty ashtray. The manager (Sarah) called a cleaner to "freshen up the room " by washing the floor--it didn't work!!! The place felt unsafe with people banging on the door at 2.30 a.m demanding access. The disturbance at 2.30 a.m was reported to reception whose attitude was "it was nothing unusual". Senior staff from Extended Stay should visit this property as it's a disgrace to the brand. We would never use Extended Stay America based on this property!!!!
Disliked: Everything!!!