Extended Stay America Suites - Knoxville - West Hills Guest Reviews
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Write a review
Avery Mon, 9 June 2025
Passable
Christopher Mon, 2 June 2025
Don't ever use this property...
Liked: We were given room 120 but the fridge would not open past the cooker. We moved to room 106 which smelled like a dirty ashtray. The manager (Sarah) called a cleaner to "freshen up the room " by washing the floor--it didn't work!!! The place felt unsafe with people banging on the door at 2.30 a.m demanding access. The disturbance at 2.30 a.m was reported to reception whose attitude was "it was nothing unusual". Senior staff from Extended Stay should visit this property as it's a disgrace to the brand. We would never use Extended Stay America based on this property!!!!
Disliked: Everything!!!
Robert Sun, 1 June 2025
Bad
Liked: Location
Disliked: Terrible conditions, terrible staff. room 302 had black mold under the sink and on the ceiling in the bathroom. there was stickers stuck on all the tables. The TV had no reception no channels no nothing and once it was brought to the staff‘s attention, nothing was done. Even the towel rack above the toilet in the bathroom was broken and on the floor. Beware of this place do not Attempt to stay there.
Anonymous Thu, 22 May 2025
Very good
Mynuong Wed, 21 May 2025
Fine. If needed, I will...
Liked: The hotel is in a very good location, reasonable price, full facilities.
Disliked: It smells a bit when you first move in. Overall it's clean but the toilet is very dirty, looks like it hasn't been cleaned. The room card can only be used once, if you accidentally leave the room you will have to ask the staff to use the card.
Gerald Sat, 17 May 2025
Very good
Jennifer Mon, 14 April 2025
Good
Medzie Sat, 5 April 2025
Exceptional
Margret Tue, 18 March 2025
Very good
Donna Wed, 5 February 2025
Disappointing
Liked: Property was close to everything I had to go.
Disliked: The room and especially the bathroom needed a good cleaning. Shower was very dirty.