Extended Stay America Suites - Kansas City - Country Club Plaza

Disliked: Rude staff. Was given false time of check in. Wasn't very clean!

Perfect. Willing to try again.

Liked: Budget-friendly. Excellent spot. Great walk to my conference. Clean. Smooth. Kitchennette was very helpful.
Disliked: The key card system was not working on the first day. But the next day they fixed it. The staff is super helpful. I had to wait long in the lobby as the receptionist was on the phone with another client.

Snuggle up with some cockroaches!

Liked: BEWARE OF COCKROACHES THEY WILL REFUSE TO ISSUE REFUND AT THE DISCOVERY OF BUGS IN YOUR ROOM AFTER CHECK IN. We were DENIED REFUND for an entire night paid for that we could not stay for due to discovery of COCKROACHES IN THE BEDROOM, BATHROOM, and KITCHEN. Night staff were very kind where as day staff were rude and lacking knowledge about how to handle situations with any hint of professionalism. This place is dirty and reeks of cigarettes. After finding multiple cockraoches in our room on the third floor 4/6/2025, I was forced to pack our room a day early, violently shaking out all of our items and packing up as quickly as possible to get my kiddo out of the bug ridden room. Upon going downstairs to return keys and ask about our refund for the night that we would not be staying, we were met with a combative, rude, argumentative non- management employee who claimed we would not be issued a refund due to being there after 3pm and that “when you sign upon check -in, you sign that being there after 3pm (check-in time on rooms) means you will be financially responsible for the entire night. When I told her we would need to discuss that with management then she very rudely tried stated that “management would tell me the exact same thing. Well that’s fine, we’ll be taking that up with management today still and next corperate. I did not sign anything stating agreement to stay in a room infested with cockroaches. Thank you. I’d like my $88 back now as we are mid transition from one home to another with child, and we can not afford to throw away money like that. Absolutely ridiculous.

Possibly upset but a little...

Liked: The night manager was the best and really sweet
Disliked: The way I had to pay double to stay a extra day due to my appointment wasn't good

Bad

Liked: Nothing
Disliked: It had baby roaches.

Great place at a good...

Liked: Great location. Friendly and helpful staff. They gave us some good recommendations. Went to a seminar and spent much less than the surrounding hotels. Able to walk to some great areas. Checked out the museum in the off hours. It was amazing.
Disliked: Maybe a little hall noise.

Passable

Worst extended stay ever

Liked: They were putting in new carpet in the hall way so I wasn't allowed to check in until over an hour after my reservation, then I was woken up at 8 am and told I needed to keep my door open so they could do the carpet in front of my room and was made to have my door open for almost 2 hours. I wanted my money back so I could go elsewhere and they refused they gave me a $24 refund!!!! I will never be going back to this place the staff was rude and very unprofessional

Really good for one night...

Liked: How nice and welcoming the front desk was ,they were also extremely helpful and were not rude whatsoever.
Disliked: I paid for a queen and got a full sized bed.

Good

Liked: The room was clean and comfortable! However, the carpet had several stains and a constant drip in the shower. Breakfast consisted of breakfast bars or muffin, coffee or hot coco.... Great location for the price