Extended Stay America Suites - Kansas City - Country Club Plaza

Disliked: Rude staff. Was given false time of check in. Wasn't very clean!

Passable

Affordable and uncomfortable

Liked: The location was great, close to museums and shopping. More affordable than others which is great, but would not stay again.
Disliked: Not clean. Overwhelming smell of must and smoke. Leftover food from last tenant. Floors and fridge were dirty and sticky. Facilities are very old. Toilet was tiny and wobbly and water was too high. Wouldn’t call it breakfast, but coffee and snacks.

I should have kept driving...

Liked: The bed was clean but not comfortable the staff at the desk were really nice.
Disliked: It smelled like methamphetamine in the hallway and marijuana in the elevators. The bathroom was dirty there were black hairs on the toilet and in the shower. I have never been to Kansas City before and pray to never go back. That’s not the hotels fault that the city is unsafe.

Dreary and way over priced...

Liked: Cheap snacks and instant oatmeal only. The coffee and hot water were removed promptly at 9:30.
Disliked: The “breakfast” Lack of filtered drinking waterNo hair dryer

Was in a nice area...

Liked: Was decent
Disliked: No warm food

Perfect. Willing to try again.

Liked: Budget-friendly. Excellent spot. Great walk to my conference. Clean. Smooth. Kitchennette was very helpful.
Disliked: The key card system was not working on the first day. But the next day they fixed it. The staff is super helpful. I had to wait long in the lobby as the receptionist was on the phone with another client.

Snuggle up with some cockroaches!

Liked: BEWARE OF COCKROACHES THEY WILL REFUSE TO ISSUE REFUND AT THE DISCOVERY OF BUGS IN YOUR ROOM AFTER CHECK IN. We were DENIED REFUND for an entire night paid for that we could not stay for due to discovery of COCKROACHES IN THE BEDROOM, BATHROOM, and KITCHEN. Night staff were very kind where as day staff were rude and lacking knowledge about how to handle situations with any hint of professionalism. This place is dirty and reeks of cigarettes. After finding multiple cockraoches in our room on the third floor 4/6/2025, I was forced to pack our room a day early, violently shaking out all of our items and packing up as quickly as possible to get my kiddo out of the bug ridden room. Upon going downstairs to return keys and ask about our refund for the night that we would not be staying, we were met with a combative, rude, argumentative non- management employee who claimed we would not be issued a refund due to being there after 3pm and that “when you sign upon check -in, you sign that being there after 3pm (check-in time on rooms) means you will be financially responsible for the entire night. When I told her we would need to discuss that with management then she very rudely tried stated that “management would tell me the exact same thing. Well that’s fine, we’ll be taking that up with management today still and next corperate. I did not sign anything stating agreement to stay in a room infested with cockroaches. Thank you. I’d like my $88 back now as we are mid transition from one home to another with child, and we can not afford to throw away money like that. Absolutely ridiculous.

Possibly upset but a little...

Liked: The night manager was the best and really sweet
Disliked: The way I had to pay double to stay a extra day due to my appointment wasn't good

Bad

Liked: Nothing
Disliked: It had baby roaches.