Extended Stay America Suites - Kansas City - Airport - Tiffany Springs

Run

Liked: Nothing,never staying there again
Disliked: Charged me,even after proof that I paid through booking.com . Booking.com said they knew of them doing this to others but found no responsibility to quit dealing with an unethical company. Took out cancelation insurance, but booking.com would not honor it since I stayed there. Said they would charge meb150 dollars to honor it. Also neighbor found cockroach in her room. I have entered a claim with bbb against both companies.

Exceptional

Exceptional

Liked: Everything

Disgusted

Liked: The price was decent
Disliked: We had 6 rooms. All of which the bathroom door latch and lock were broken, several rooms had roaches or bugs.

Great value, great free parking.

Liked: Full kitchen, living room, breakfast area.
Disliked: No ice machine. Ice trays were in the freezer but were not filled up with water, maybe I should have done it, but I didn’t know.

We were unable to stay...

Liked: Nothing
Disliked: The room had strong mildew odor and no other rooms were available. We were still charged for this room.

Bad

Liked: Theg took the payme t bug i didnt get my room
Disliked: I didnt get a roo. But 5hey.took my payment

Wish you could fix the...

Liked: We liked the room the best and all of the amenities that it came with and how the bed was in a separate room and how the living room area and bed area both had a TV and we thought that it was really home feeling.
Disliked: Didn't like that the staff were not around but barely and that we didn't get breakfast like we were supposed to get and that the staff wouldn't ever answer the phone and seemed like they didn't care if you had an amazing experience there

Exceptional