Extended Stay America Suites - Jacksonville - Salisbury Rd. - Southpoint

Never again

Liked: Plenty of parking
Disliked: They did not have the room that I booked for through you guys I ended up with a queen bed and a pullout couch because they no longer had the two beds. The carpets were stained and nasty holes in the walls screens ripped and furniture cracked chair wobbles and we had cockroaches so for some reason you guys confirmations and bookings does not go through because they were not able to give us the room that I had booked for.

Horrible

Liked: Dirty, no maid service

Good

Ok for one night.

Liked: The lady at the front desk was very helpful.
Disliked: The floors in the room were sticky. No longer will sleep three. No garbage cans. No shampoo. Need your own soap. The bed felt like it had rocks in the mattress.

trash

Liked: there was none
Disliked: the smell the uncleaniness

Staff was great but wasn’t...

Liked: The employees was very nice
Disliked: The heater didn’t work in my room I told the staff serval times and wasn’t anything done about it

Horrible

Disliked: They have not refunded ,I continually call and get no where, booking as well is not helping me, so I paid for this roach infested dirty room and no mattress etc

Room not stocked with the...

Liked: Good location and good staff
Disliked: Only a single bed sheet on the bed and no towels

Bad