Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center

Definitely would stay again. Room was clean. Short walk to the river taxi. Easy to get to from I95.

Liked: Nice room. Great location for Metro Park; full fridge and mini kitchen.
Disliked: No on site pool or ice.

Tv wasn’t working at all....

Liked: Nothing
Disliked: Staff was nice

Bad

Liked: Everything
Disliked: Every

Safe Place to Stay for...

Liked: Well lit outside around hotel makes you feel safe. People who stay here appear to be hard working people with jobs so it definitely adds to the feeling of being in a safe environment! Quiet, Non- Smoking Hotel which I appreciate because I don’t like cigarette or weed smoke! Hotel Staff seem to really enforce the Non Smoking Policy that other hotels only pretend to! Please keep this up!! Also gotta have key card to even get into the hotel front desk or you have to call front desk from the phone right outside the door to be let in for check in! Again, all of these things create the feeling of a safe environment.
Disliked: Soda vending machine in the laundry room has been broken for weeks!! Either get it fixed or get another one!! Seems like this would be an easy fix!

Poor

Exceptional

Disappointing

Liked: The location
Disliked: Says breakfast included but I’m sorry mini muffins yogurt and coffee is not breakfast. That was by far the hardest bed I’ve ever slept on in my life worst two nights of sleep I’ve had in a long time.

Racist staff, great location, you...

Liked: The location
Disliked: I booked 2 rooms, my deposit was not returned because they didn’t charge the digital card booking.com provider, yet I wasn’t refunded by booking.com until I reached out. The lady at the front counter was super rude and acted like we were bothering her when we were paying patrons who in total booked 3 rooms (3rd room booked by another party in our group). It was weird and uncomfortable. Definitely won’t be booking here again. Also they advertise breakfast included but it’s dishwater coffee and instant oatmeal. Please be serious.

Disappointing

Was not worth the money...

Liked: There were roaches coming from the kitchen and bathroom area. Highly disappointed.