Extended Stay America Suites - Jacksonville - Deerwood Park

Bad

Liked: The sheets were dirty with bed bugs. The bathroom's sink was liking. The hotel was noisy and unsafe.
Disliked: The staff was very helpful and kind.

**DON’T STAY AT THESE HOTELS**...

Disliked: It was actually the property at Extended Stay America - Jacksonville - Southside - St. Johns Towne CTR from Thu, Jul 31 - Fri, Aug 01! The hotel's check-in time is 03:00 PM. Arrived after midnight on the 31st & waited on someone to come open doors to front lobby to check in. Reservations were done on line & prepaid. Front desk employee said we had to pay an early check in fee of $85 because the night audit ran early. After 7:00am appointment on August 1st at Mayo, I checked out of hotel. Kip at the front desk said he would give the information to General manager Terrilynn & the $85 would be refunded because I did not check in early. Called back regarding the refund & The general manager said she could refund 50% because corporate controlled the nightly audit. Called corporate & spoke with Oscar & he stated he can not refund because the general manager said no. I ask to be provided a copy of their policy & fees regarding this charge & he stated at this time he could not provide one! A dispute is being done regarding charge with my bank.

Overall it was a good...

Liked: It seemed good for the price we payed for.
Disliked: We wish we would have gotten the suite we reserved in the photo, the room was smaller than expected and no couch and no more than just 1 chair in the room and had to ask for kitchen amenities which we thought came in the room before checking in.

Good

Good

Uncomfortable stinky and nasty

Liked: Nothing
Disliked: It was disgusting

Bad

Liked: N/A
Disliked: the fact that I was unable to check in .. .the booking sites never mention needing a deposit

Passable

Pleasant

Liked: the price
Disliked: not a good breakfast. only offered muffins and coffee