Extended Stay America Suites - Indianapolis - Castleton

Good

Unhappy guest with nowhere to...

Liked: Location
Disliked: **I was here because I was one of the thousands of people without power since Wednesday. Here out of sheer desperation to save my food and get out of the heat**Unclean-telephone and mirrors were filthy; bathroom mirror and photos are covered in soap and toothpaste scum. I went home to get my own cleaning supplies to clean. The kitchen floor was sticky, only 2 luggage carts for the entire hotel, air conditioner made noise all night, and the screen was missing from ths right side window. The kitchen trash can was covered in some sort of dried liquid scum. Recommend having a refresher course with housekeeping.

We didn’t really have any...

Liked: It was a good price for what it offered .
Disliked: The TV screen had a purple/blue tint that couldn’t be changed in the settings : (

Could stand to be a...

Liked: Central to everywhere I needed to go to
Disliked: Room was musty smelling. Place could use some modern updates

Enjoyed

Liked: Great
Disliked: All good

Very good

Liked: Quiet
Disliked: Bathroom had dirty wet linens left on bathroom. Stains on the comforter. Bed sheets didn't stay on

Terrible

Liked: Terrible. Terrible. Terrible. You will find out if you book this location. Worst experience in my life. Never again
Disliked: Not clean, staff not around. Terrible hotel

I need a refund, I...

Disliked: Clogged toilets Room wasn’t cleaned at all just new towels In bathroom but someone’s pubic hairs was all over toilet and in shower. Urine stains around toilet seatHad to visit the front desk for plunger for toilet more than 3 times. Toilet wouldn’t flush and it just had urine in it. Guy at front desk stated the only had 1 plunger in the entire building. Had to go buy bleach and other cleaning products to clean the room myself. Staff was ok tho no issues with them and their customer service. This location isn’t like the other extended stays I have booked at, the was the worse experience I’ve ever had staying at a hotel!!

Good if you need somewhere...

Liked: It was very clean and was a good price. The breakfast items at the breakfast bar was really good.
Disliked: The staff at the front desk when I was checking out was basically not there. Had to call on a phone to get their attention but they never answered so I had to just leave my room key and leave. Staff needs to be more present.