Extended Stay America Suites - Indianapolis - Castleton

Enjoyed

Liked: Great
Disliked: All good

Very good

Liked: Quiet
Disliked: Bathroom had dirty wet linens left on bathroom. Stains on the comforter. Bed sheets didn't stay on

Terrible

Liked: Terrible. Terrible. Terrible. You will find out if you book this location. Worst experience in my life. Never again
Disliked: Not clean, staff not around. Terrible hotel

I need a refund, I...

Disliked: Clogged toilets Room wasn’t cleaned at all just new towels In bathroom but someone’s pubic hairs was all over toilet and in shower. Urine stains around toilet seatHad to visit the front desk for plunger for toilet more than 3 times. Toilet wouldn’t flush and it just had urine in it. Guy at front desk stated the only had 1 plunger in the entire building. Had to go buy bleach and other cleaning products to clean the room myself. Staff was ok tho no issues with them and their customer service. This location isn’t like the other extended stays I have booked at, the was the worse experience I’ve ever had staying at a hotel!!

Good if you need somewhere...

Liked: It was very clean and was a good price. The breakfast items at the breakfast bar was really good.
Disliked: The staff at the front desk when I was checking out was basically not there. Had to call on a phone to get their attention but they never answered so I had to just leave my room key and leave. Staff needs to be more present.

Exceptional

Liked: Chris was amazing! So helpful, empathetic, understanding and kind. Definitely reflects in the rest of the staff. All staff members I encountered were nothing but exceptional!

False advertisement

Liked: The location
Disliked: We got in late and the lady said if we would have came in 30 mins later we won’t of had a room. Even though we reserved a room it’s first come first served. So we got the last room which wasn’t what I booked. It was a smoking room which I’m allergic to and it stunk. Wasn’t clean but it’s all they had so we dealt with it. The continental breakfast wasn’t a that it was just coffee and a muffin.

Pleasant

Great