Extended Stay America Suites - Indianapolis - Castleton

I think I have already...

Liked: Absolutely nothing went to check in last night and they told me my room had been canceled and I was not even notified until I went to the front desk to check in. Extremely disappointed on in the experience.
Disliked: I had no idea I was turned down and I better not be getting charged for that night because they would not give me a room

Completely disappointed.

Disliked: I booked this hotel a while back for one night, when we got there and went to our room we immediately knew from the smell it would be terrible. The ENTIRE room was dirty. The bath tub. BOTH beds. The counters. The sink. ALL OF IT was disgusting. I went down and asked for a different room or for ours to be re cleaned. The staff member explained understanding (thankfully) and gave us the option of the one other room available. Same exact thing in the other room. This one had trash in the floor and in the closet from the previous people that were in it. We attended a concert, so we got back late our key card to open the door to get into the building was broken so we couldn’t get back in. Walked all around the hotel and found a side door that was cracked open. Got in that way and we checked at at 6:30 in the morning. Absolutely the worst stay in our lives. Completely disappointed for $210 for a single I night. I’ve attached pictures and I have SO many more of how BOTH rooms were just simply nasty.

Disappointing

Liked: Mattress was great. A/C was great. Staff was great.
Disliked: Barking/whining dog. Elephant stomping above me. Screaming kids in hall. No ice machine in building. Not one kitchen utensil or plate or even a paper towel. Uncarpeted floor was freshly mopped, but was extremely slippery the three days I was there. Had to be very careful walking. Entrance door on east end of building was either propped open, broken, or chronically unlocked. Not safe since I was on the first floor. Sheets were clean, I guess, but had stains on them. Asked for an extra blanket but was told their dryer wasn't working so clean blankets weren't available. TV remote didn't work with tv, but desk person was able to get it to work. Signal cut out a few times and the room phone was dead. I was in town because my mom broke her hip and died. Would have liked better accommodations but everything in town was booked.

Poor

Liked: Close to the venue
Disliked: Smell. Not clean. Run down.

Bad

Liked: Only good thing it was close to most shops
Disliked: The rooms were dirty shower curtains had mold capped on it the fridge smelled like something had died in it towels were dirty

i wouldn’t recommend

Liked: nothing
Disliked: bugs, you could only get clean linen 9-9 which was hard when we had basketball. the breakfast bar was nothing but muffins

Very poor

Good

Unhappy guest with nowhere to...

Liked: Location
Disliked: **I was here because I was one of the thousands of people without power since Wednesday. Here out of sheer desperation to save my food and get out of the heat**Unclean-telephone and mirrors were filthy; bathroom mirror and photos are covered in soap and toothpaste scum. I went home to get my own cleaning supplies to clean. The kitchen floor was sticky, only 2 luggage carts for the entire hotel, air conditioner made noise all night, and the screen was missing from ths right side window. The kitchen trash can was covered in some sort of dried liquid scum. Recommend having a refresher course with housekeeping.