Extended Stay America Suites - Indianapolis - Airport

Passable

Passable

Disliked: I didn’t like that there was a lot of dog messes everywhere in the grass areas, which that’s where it should be but maybe if they had an area that had bags to put it in and or just one area for the animals to go. That will cause diseases when animals and people are walking on it even with it being old. Other than that I love how the staff besides on lady is great and very helpful. The lady that works late hours to very early hours is not helpful and rude. The vending machines should be filled instead of empty. Every drink option was empty. I’ve stayed here a few times and will continue to come back.

Bad

Liked: Nothing everything was terrible
Disliked: Everything

Bad

Liked: Smelled horrible. Very dingy and outdated. Breakfast was just some oatmeal packets.

Great for a one nighter

Liked: Location
Disliked: Outdated feel

Bad

Liked: The staff was relatively nice.
Disliked: Upon arrival, my reservation was switched from a double to a king for 3 adults. The breakfast was described as oatmeal packages, granola bars, and maybe some fruit thrown on a little table by the elevator. The gentleman said they were booked up but able to switch it back, we dropped off our luggage and noticed no phone, had no dishes, and noticed no ice machine. When asked at the front desk, a new lady apologized and said they would have to get it to us in the morning and that, unfortunately, there wasn't an ice machine. We left, and we came back late in the evening, preparing for the night. As my daughter looks at her bed, she yells, and we find bedbugs. My daughter reported this to the front desk and was told to whisper and that they were booked up. This is now 10:30 pm and we have nowhere to go but have an expo at 8am which we have drove 2 hours to go to. We are granted a refund and forced to travel home and miss the whole purpose of the trip. THANKS FOR ALL YOUR HOSPITALITY! Extended stay has NEVER been like this in my town. And our original plan was for 3 nights. SMH

Poor

Good

Superb