Name: Extended Stay America Suites - Indianapolis - Airport
Address: 2730 Fortune Circle West, Indianapolis, IN
Telephone: (888) 428-0221

Extended Stay America Suites - Indianapolis - Airport Guest Reviews

Overall Average Score:

Fair (2.7 out of 5)

Write a review

Poor

Good

Superb

Exceptional

Disappointing

Liked: The room was clean. The bed was comfy. That's all the positives I have about my 2 night stay.
Disliked: The TV did not work in the 2 nights that I stayed in the hotel. I ask the staff to fix it and they totally forgot. That's was not a good look.

Totally unsatisfied

Liked: Didn't like absolutely anything
Disliked: When I arrived I made the desk aware that I had just said surgery on a broken femur bone and could not be moving around very much so I was placed on the second floor completely from the building from the elevator. When I arrived in the room there was no linen blankets towels or anything as far as that matters just bear mattresses. The room was filthy with tissue paper on the floor, food in the sink And on the stove The tub and sink in the bathroom were filthy and not been cleaned at all since at least the last person that was there. When I notified the front desk of the conditions I was told that I would have to come down to get the land on myself that they would let me take up blankets and sheets and I had to make the beds up myself. The next morning The hotel manager called up and said she became aware of the conditions and that she would be issuing me a full refund when I came to the desk to check out. The only thing I was refunded was the $100 deposit that I had to leave before I could go up to the room even though the room was done paid for it via booking.com I was told that I would have to contact booking.com to get my refund that I paid initially for the room. And also I was never refunded a $25 fee I left also for a small Chihuahua I took up to the room with me. So you ask how was my stay Well it was terrible with no compensation.