Extended Stay America Suites - Indianapolis - Airport - W. Southern Ave.

Liked: Very basic hotel, like I expected. Good for the price.

I felt like I was...

Liked: The staff was very nice
Disliked: The reason I booked it was because I was going to a conference. I picked up because of the free breakfast. I’m not really sure what the breakfast had I did not see even anything that resembled a continental breakfast. I don’t know how you could advertise so falsely. I really think you should reimburse my money. also, in the kitchen that there wasn’t plates or forks or glasses. The refrigerator was cracked. on the inside.

Find somewhere else to stay...

Liked: This was the worst 20 minute experience ever & the rudest hotel clerk. Never even stayed. Left after check in.
Disliked: Disgusting, unsanitary, unhygienic, unhealthy, waste of $100Clerk wouldn’t refund our money due to the grossest room I’ve ever saw.

Didn’t get to stay in...

Liked: Didn’t get to stay in the room I payed for
Disliked: How unprofessional the boss was

Poor

We enjoyed our family trip.

Liked: Súper confortable
Disliked: Very clean, no bad odor.

Bad

Disliked: Booking.com had booked a room that didnt exist, I had to find another hotel!!

For $40 more I could’ve...

Liked: The location was about it
Disliked: No pillows or blankets for people using the pull out couch. Pull out couch was broken so we couldn’t fold it back up. Light switch covers were broken. Upper kitchenette cabinets were falling out of the wall. Continental breakfast consisted of about 4 oatmeal packets and some prepackaged muffins, and coffee. I’ll give them the benefit of the doubt and say I was just early to breakfast and not everything was out but judging on everything else, that was it

I would give it a...

Liked: Nothing!!!
Disliked: We arrived at the hotel 20 mins before check-in time and waited 45 mins past our check-in time to come to a room with broken furniture, dirty matresses, and a bathtub chipping away. This is the first time I stayed in a hotel that made me feel like I had to wear my shoes in the room. The concierge "forgot" to bring a roller bed to the room after multiple requests. "Breakfast provided" was a coffee maker in the lobby with coffee that wasn't fresh.

Did not check us in

Liked: Not much
Disliked: They could not check us in, we waited from midnight till 3am. Even though we paid the money, their system was down.