Extended Stay America Suites - Indianapolis - Airport - W. Southern Ave.

Liked: Very basic hotel, like I expected. Good for the price.

Relaxing

Liked: I liked how much space was in the room there was like a bedroom a living room and a kitchen was definitely nice and not expensive
Disliked: I wish they would have had an ice machine and breakfast but other than that it was great!

I had 3 different rooms...

Liked: The location
Disliked: The location

Exceptional

Bad

Liked: Nothing this picture is false and need to be took down
Disliked: This is false

DO NOT STAY AT THIS...

Liked: Absolutely nothing - it was disgusting!
Disliked: DO NOT STAY AT THIS PROPERTY. Staff are extremely rude and unhelpful. We paid extra for a sofa bed that doesn't exist in the property even though our confirmation and room stated there was 3 beds in our room. We addressed this with reception who did not care and said if we weren't happy we were free to check out early. If it wasn't for the fact it was the Indy500 weekend and there wasn't any other hotels available, we would have! Instead we had to have 1 person in our family sleep on the floor for 4 nights. The property and booking.com have been completely shocking in their handling of this situation - save yourself the hassle and back problems and avoid this property at all costs!

Avoid at all cost

Liked: Nothing
Disliked: Felt like section 8 living. Broken glass on multiple doors and windows. Paint chipping, weeds extremely over grown. First room smelled like cat pee and the coach was obviously used as a scratching post. When we asked to get clean towels we were told you only get them once a week.

I SLEPT IN MY CAR...

Disliked: I confirmed my reservation on the booking.com website and had a confirmation number and a PIN number. My credit card number was on file. I showed up to check in at 11:30 P.M. and was told that they don't have a room reserved for anyone by my name. The front desk lady said ''those third party reservation do this all the time. They take your money, but don't tell us that you're coming". I called booking.com toll free number and they told me that I had to check in by 6:00 p.m. or they would give my room away! I was absolutely NOT informed of this stupid stipulation, and when I voiced my displeasure to the phone rep (a middle eastern guy named Nino, I think), HE HUNG UP ON ME!! So, I slept in my car in Indianapolis IN the night before the INDY 500, because every hotel room in that city had been booked for months...like mine. they also CHARGED ME $150 because I didn't Show up and I didn't cancel the reservation with 24 hour notice!! So, I will never stay at an Extended Stay American Suites, and I will never use Booking.com.

Passable

Great value for longer stays.

Liked: Staff were incredibly helpful and friendly.
Disliked: Not having kitchen items already available in the room was annoying but workable. The pillows made my partner have a sore neck each morning