Extended Stay America Suites - Houston - Sugar Land

Do not book here.

Liked: The location. That’s it.
Disliked: Where do I begin… We pulled up to the hotel and immediately saw two men in the parking lot smoking marijuana. The entire hotel reeked of marijuana. It was very concerning especially because we had a child with us. The bathroom was dirty, and there were not enough towels. When I asked the front desk for more towels, the young lady said they charge extra for towels. We called Thursday prior to our stay to confirm that the pool would be open, and were told it would be. When we arrived we were told it was closed and unavailable and had been for a while. It was one of the reasons we booked there, and that was disappointing. The staff was unhelpful and uninformed about the hotel and we will not stay here again.

Exceptional

Exceptional

Pleasant

Liked: Front desk clerk was wonderful
Disliked: No clean towels people banging on walls for no reason

Very good

Bad

It was a clean place...

Liked: Ha! Ha!, if you want to call that breakfast. We took a look and passed on breakfast.
Disliked: The choices of food. Not much to choose from.

terrible

Liked: the worst facility I have ever stayed in
Disliked: a very poorly maintained hotel that smells bad and disgusting. and they charged me twice. an unreliable facility

Pleasant