Extended Stay America Suites - Houston - Med. Ctr. - NRG Park - Kirby

Exceptional

Liked: The location and the area
Disliked: The children running and playing in the hallways other than that I loved it.

Pleasant

Exceptional

Liked: The comfort

Very poor

will not recommend to stay...

Liked: Nothing
Disliked: The price included breakfastno breakfast available any of the morning booked there,checked out a day before as there is no staff cleaning your room. And there was a fight among the guest in the hotel. This area is not very nice and for the price paid the stay is not worth it. Rooms are not very clean

Very good

Very disappointing

Liked: The staff were polite
Disliked: I picked the property because they advertised swimming pool, WiFi (I thought was free), and breakfast. The pool was closed, the WiFi if I did any streaming (which I had a zoom class I had to attend) I had to pay for the WiFi, there was no breakfast and no coffee, there were roaches in the room, and the fold out couch..when we took the cushions off to unfold the bed it looked like mold,but we went ahead and unfolded the bed and the mattress had wet stains all over it. When I said something to the staff the only response I got was “ we are under new owners.” If they advertise as having breakfast, etc they should uphold to that. I’m very displeased and honestly think I should get a refund.

Dirty and if you love...

Liked: Nothing
Disliked: Everything The place was filthy. No one told me that it was under renovation. There was noise and plaster dust all over every day. My toilet seat wasn’t even screwed down. The tub had no plug you couldn’t bathe specifically asked for a tub useless. The light shades had no finals so they got fall off, the stove did not work at all for a 4 to 5 day. Stay you get two washcloths and a towel really was unapologetic and kept saying it was under renovation when you’re paying for a room you shouldn’t be subjected to the filth the bugs the noise the dirt there’s so many more things, I’m so disgusting anyone ever again the place gets 0

Kaykay THE GOAT ,

Liked: It was nice I love the location It is very convenient. The staff was ok and could have been just a little bit more professional other than that I enjoyed myself and will come again
Disliked: The bed and the nightstands where to close together couldn't move around nor fix the bed