Extended Stay America Suites - Houston - I-10 West - CityCentre

Strange things happen during the...

Liked: good location. comfy room
Disliked: I notified the property that I would be a late check in, after midnight. When I arrived I could only get as far a the door to enter the property and it was locked. A sign instructed me to use the phone next to the door to notify the staff that I arrived. Phone didn't work. I got the "you have reached a number that is no longer......". It was hell but I finally got in. I was asked for items such as ID/payment and the concierge went into a closed room with my items to handle the transaction. He comes back out with paper work for me to sign and again disappears into the closed room. I am not a fan of letting certain items with sensitive information out of my sight. He could have easily rolled up the steel current and handled all this. Then I was given a room that someone was already in. My apologies to the lady I awoke when attempting to get into to her room (232). I think we were both very startled. I went back down stairs and informed the concierge out what happened. Then I was told, "stay here while I go locate a room that is not occupied". How do you not know what room you have issued out??? He then got into the elevator and disappeared. He returned later, by this time I am about to pass out on the chair in the lobby, He says, I'm pretty sure I found you one. He goes into the closed room and brings me a new key card. I go back up to the new room and the door opens. Room is hot and muggy. Grrrrr!!! Shortly after being in the room, The concierge calls the phone in the room and ask me "how is the room? Is everything good? No one is in the room, right?" WHAT???? Is this really happening??? After about an hour, the temp in the room got to where i could a least fall asleep. In my opinion, there is some funny business going on at this property during the graveyard shift.

Superb

Exceptional

Very uncomfortable

Liked: Location
Disliked: Roaches bugs no ice machine lack of English language

Horrible not recommended

Liked: Area
Disliked: Roaches

Pleasant

Excellent Hotel. Great value for...

Liked: Value for money

Superb

Liked: Clean, comfortable, and convenient!
Disliked: Breakfast; but for the price, I was surprised they even offered muffins, and oatmeal.

Not a bad stay for...

Liked: It was a decent spot to crash for the night.
Disliked: There were cops outside when we pulled in. We arrived late for check in and it took a while to get to our room. The beds were pretty small and it wasn’t dirty but it definitely felt like an older building. The breakfast was grab and go, nothing hot that could be warmed up or toasted either.