Extended Stay America Suites - Fort Worth - Medical Center

Why it's a 2 star...

Liked: Front desk staff was good.
Disliked: In 12 days the room was NEVER cleaned. Trash under the bed and carpet was gritty.

If all you need is...

Liked: There is good reason why this hotel is significantly cheaper than other options. The staff is super friendly and accommodating, but the facilities itself are very dated. Beds were super comfortable and towels were plush, but very bare bones. The location is great tho, with shops and restaurants within walking distance, including a beautiful river trail for running. It was a quick Dad's weekend to visit my son so all I needed was a roof and bed. If that's all you need, then it is bearable. :)
Disliked: Very dated facility. One bar of soap. Nothing else, including no hair dryer or shampoo.

I willl not return.

Liked: I’d like the location.
Disliked: The room was supposed to be non-smoking, however, the room smelled like smoke. We woke up in the middle of night sick and smelled like we left a smoking bar. Several electrical outlets did not work. I believe there was mold.

Superb

Passable

Liked: Location
Disliked: Dirty

Pleasant

Liked: Location
Disliked: Maid service is poor. Been there 9 days and maid has never cleaned room 1 time.

Superb

Liked: Location, price, environment.
Disliked: Trash under the bed.

Budget friendly, not great but...

Liked: It was okay for the price point but the room needs serious deep cleaning. If you don’t want to be upset, don’t look too hard! Hair everywhere, accumulated sludge and dust behind every piece of furniture, I needed to get Clorox wipe to wipe down the everything as I couldn’t shake the feeling of it not be sanitary enough. Pillows as well could be softer and larger, they felt like throw pillows. The staff on the hour hand were very kind and accommodating and I personally witnessed the GM providing top notch and compassionate service. As a hospitality professional myself, that warmed my heart. So yeah location and staff were fantastic, cleanliness could be worked on, I’m 60/40 on value here.

Ended up not staying

Liked: My wife and I checked in, went to our room the it was apparent the room stunk of smoke smell that was imbedded in the room, we went to t he office and stated we cannot sleep there, I am contacting the manager this morning for a refund.