Extended Stay America Suites - Fort Worth - Medical Center

Bad

Dissatisfied

Liked: Didn't no there was breakfast could of been told by staff
Disliked: Not a Xtra blanket in the whole place worker behind desk made you feel like like it was a bother to ask

Bad

Bad

Disappointing

Liked: The only thing i liked about the stay was Yvett and Andrea were really nice and courteous and fixed the problem
Disliked: When I arrived at 1040 pm to the office to check-in they gave me the key to the room and to our surprise, the beds were dirty with hair, dirt and stains. The table was also dirty with spots of food, and the trash from the restroom was not taken out, it was full of dirty toilet paper pads and tampons and the toilet was stain with feces. The door from the restroom had a big hole in it. I went immediately to the office to let them know that my room was dirty and the guy said that it was marked as clean. I told him he could go and check it and he said that my daughter and I could still spend the night there just to take off the sheets from the bed and for me to take out the trash. I asked why did I have to do that if I had paid and reserved that room. He told me to come back at 1130 pm and that he was going to have clean sheets, trash bags and toilet paper to put in the room. I believed him and left and came back at the time he told me, to my surprise he locked the office and left. Then I saw Ms. Yvette another worker and I explained what happened and she was very courteous and apologized for the unprofessional attitude of his coworker. She gave me another room to spend the night because we were really tired from a 10 hour drive. The next morning Ms. Yvette and Ms. Andrea cleaned our room and had it ready for us.

Bad

Liked: Nothing
Disliked: I couldn’t stay because rooms weren’t clean because of short staff mind you I got there at 11pm

Exceptional

Exceptional

Very good