Extended Stay America Suites - Fort Worth - Medical Center, Fort Worth

Exceptional

Liked: Every thinks
Disliked: No plates pans pots kettle toaster knife fork spoons every room should have this

Great budget choice

Liked: Good location with amenities close by. Also close to Fort Worth botanic gardens
Disliked: They offer lots of things for the room (like kitchen kit) but nothing is available

Not a good experience at...

Liked: There was coffee and bags of oatmeal which we did not eat. Is that considered breakfast? Location was only positive of the entire 2 night stay.
Disliked: After I booked my reservation (paid in advance) the site showed a senior price I'm a senior 73 years old. So I did not get the price I deserved. The room is old and not well maintained. the bed was hard as the floor and the pillows were flat as a pancake terrible! The staff was very unfriendly and unwelcoming!

Horrible management

Disliked: The location

Would not stay here again.

Liked: Nothing.
Disliked: The grounds were unkept. Trash was allowed to accumulate and overflow the outside garbage cans. Garbage sat for four days before someone clean up the horrible mess. The carpet in the room was awful. Breakfast consisted of instant oatmeal from a to-go coffee cup. No coffee or breakfast were available most days.

Bad

Liked: Location
Disliked: Rooms i

Disappointing

Liked: Location.
Disliked: My nonsmoking room had some lingering cigarette scent when I first walked in.

Friendly people but did not...

Liked: Nothing couldn’t stay there because room had a leak but property did not have another room and so far has not refunded what I paid.
Disliked: The fact that they have not refunded the funds. My not being able to stay there was because of a problem with the room

Disappointed

Liked: I was extremely disappointed. I booked a room with 2 beds. They gave us 1 because they were out. Then we were given half of a roll of toilet paper. We asked for more and they were all out for hours. We went back 3 times before getting some and the attendee was not happy I even asked for it. I felt like we were a disturbance and there was no good breakfast given, so I had to walk to a place down the way.

Very poor

Liked: It was in a nice area
Disliked: The lady got rude when I told her the TV wasn’t working and asked if I can be switched a different room. She instantly asked if I would like to cancel in a hostile manner then proceeded to yell at me.I stated that I would just like to switch because of the tv issue not cancel the reservation. She then replied “ well I don’t have any available, which was a lie. I replied are you sure because I seen a few vacant ones when I was looking for my room. She then replied in a hostile manner “those rooms are booked already, I then said oh don’t have to yell imma guest here and I haven’t yelled nor been disrespectful to you. She then said hold on I’m about to call my manager. After getting off the phone with her manager. She proceeded to her computer. I then asked was your manager able to come up with a resolution. She then replied in a rude manner “HOLD ON” I then waited and an another room magically appeared that smell horribly. WorstHotel visit ever!!!!!!