Name: Extended Stay America Suites - Fort Worth - City View
Address: 5831 Overton Ridge Boulevard, Fort Worth, TX
Telephone: (888) 323-5826

Clean room - had everything you need.

Exceptional

Very good

Waste of money, did not...

Liked: No one was there to check us in, we were unable to stay at the place due to no one at property
Disliked: Staffing

Disappointing

Pleasant

Liked: Roaches in my room toilet running would not stop little help from the front desk..needed help with my tv programming...the front desk had no one available...not to happy with service....probably would not come back to this hotel .I get it good workers are hard to find...personal training goes along way...the front desk. The people where always absent from the front desk. And not enough bath towels ask but never came one night.was all I needed...just consern customer...it's just service that you pay for..
Disliked: Very little cleanses around the outside of the property iam a maintenance manager. I know it takes to up a property...

Terrible - not worth it...

Liked: The location was convenient. The rooms were large. The decor was fine and looked like it had been good at one time, but things were in poor repair. The bed was fine other than the lack of a comforter or bedspread.
Disliked: Believe the bad reviews. We tried to check in at 2:35 (we said on our Booking reservation we'd arrive between 2-3) but they said that no rooms were available and check-in wasn't until 3pm. Fair enough. We left and came back that evening. When we got back they said that our confirmed 2-bed room was no longer available. As two adults of different genders, we said sharing a bed wouldn't work. Their solution was that we had to go online and book a second room, paying full price for both. We were tired and just wanted to get to sleep, so did so. One of the two rooms assigned to us had not been cleaned-- unmade bed, towels on the floor, etc. There was just a sheet and thin blanket on the bed. The bathroom was missing a door handle. The next morning the breakfast that was supposed to go until 9:30 was gone before 9am. All that was left was coffee and lukewarm water for tea. I asked at the desk and they said they'd had granola bars, instant oatmeal packets, and muffins, but other guests had finished them. I asked again and they brought me a packaged muffin. I'm not sure if the staff just didn't care or if they just weren't empowered to do anything or fix anything. The facility looked like it had once been reasonably nice, but the hallways were dirty, the desk was usually unstaffed, and when there were problems (and there were many!) it didn't seem like they wanted to find solutions. The worst hotel experience I've had in many years.