Extended Stay America Suites - Detroit - Novi - Haggerty Road

Efficient and cost effective

Liked: Good location adjacent to my conference. Rooms were comfortable and the staff was efficient.
Disliked: Room definitely needs some revisions as the decor has gotten a bit worn.

Very good

Relaxing

Liked: Everyone was nice great customer service

Exceptional

Exceptional

Exceptional

Good

They were horrible to all...

Liked: The decided they were going to service the ac units on my one morning to sleep in. So I got woke up by the staff and told them to come back later and 30 minutes later they said it’s too bad they are going to do it now. It was my one day to sleep in after a late work night and the staff was extremely rude to me about it. They could have done it in a couple hours after I was going to head to work but they didn’t care. I’ve never been treated like that somewhere I was paying to stay. Oh, and my keys never worked at the end of the day. I have had them reset 4 times in 2 days

Good price for the value

Liked: Pleasant staff
Disliked: The doors are extremely heavy. Residence let the door swing shut. The walls are also very thin. So you hear doors slamming from every floor all morning long.