Extended Stay America Suites - Detroit - Madison Heights Guest Reviews
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Sheronda Mon, 18 August 2025
Very poor
Liked: The location
Disliked: Dirty, nasty out dated, the carpet was so dirty in room 310, the floor wasn’t vacuumed at all, the bathroom floor wasn’t swept, I found an eyelash on the floor! It was a nasty stay
Chris Tue, 12 August 2025
Good
Liked: Staff
Disliked: Garbage outside building up, floors in room were dirty, TV remote and TV weren’t working well.
Jean-marc Sat, 9 August 2025
Disappointing
Disliked: Smell of smoke and cat pee in one of our room.Not clean
Sohel Tue, 5 August 2025
Good
Liked: The beds and the rooms were clean and the staff were courteous.
Disliked: Breakfast is just small muffins, nutrition bars, coffee and tea. It is not a breakfast in a true sense.
Donald Tue, 5 August 2025
Pleasant
Liked: The staff were very friendly and helpful. We had an issue with the first room and they moved us to another room. The amenities were bare (hard to get extra bedding, etc.) but the staff tried. We traveled with our dog and everyone (staff and other guests) were very dog friendly.
Disliked: The hotel and rooms were very worn out and old. Much of the place smelled - particularly of marijuana and incense. I've never stayed anywhere where I couldn't get an extra blanket and you had to request each kitchen appliance or cookware separately.
Leslie Wed, 30 July 2025
Exceptional
Leslie Wed, 30 July 2025
Exceptional
Ms. Sun, 27 July 2025
Convenient Location
Porsha Fri, 25 July 2025
Exceptional
Susan Thu, 24 July 2025
Great location, great value, and...
Liked: I stayed here in February and had an exceptionally negative experience. I booked this hotel again because of the location and its pet-friendliness. I had a really nice room this time (compared to the one before). Staff were pleasant and cordial (unlike before). The grab-and-go breakfast was in effect (unlike before, when a lazy employee didn't bother to set it up or provide creamer and sweeteners). The coffee was surprisingly good! I really like the full-size refrigerator and kitchenette. Being totally pet-friendly is one on their greatest assets.
Disliked: Staff were exceedingly pleasant, but they still have a tendency to disappear from the desk and go I don't know where. I had to holler "hello!" several times in an attempt to get a washcloth, and still, nobody came to the desk. Perhaps a little bell or buzzer on the counter to get their attention?