Extended Stay America Suites - Detroit - Madison Heights

Convenient Location

Exceptional

Great location, great value, and...

Liked: I stayed here in February and had an exceptionally negative experience. I booked this hotel again because of the location and its pet-friendliness. I had a really nice room this time (compared to the one before). Staff were pleasant and cordial (unlike before). The grab-and-go breakfast was in effect (unlike before, when a lazy employee didn't bother to set it up or provide creamer and sweeteners). The coffee was surprisingly good! I really like the full-size refrigerator and kitchenette. Being totally pet-friendly is one on their greatest assets.
Disliked: Staff were exceedingly pleasant, but they still have a tendency to disappear from the desk and go I don't know where. I had to holler "hello!" several times in an attempt to get a washcloth, and still, nobody came to the desk. Perhaps a little bell or buzzer on the counter to get their attention?

Exceptional

Exceptional

Liked: i like how clean it is
Disliked: the breakfast could be better

Ok.

Disliked: Fridge leaked, and room smelled of cat pee.

Bad

Liked: Our room is absolutely filthy the bed was disgusting your head and then changed in a good while the pill is were completely stained and we found food all over the floor the stove and condoms on top of the shelving above the sink when they came in and cleaned it looked like they had used our washcloths to clean the bathroom
Disliked: That it was not clean properly and that we have to wait 38 days for a refund and the doors did not lock outside coming in so people kept putting rocks in the doors not a good sense of security

Would rather sleep outside then...

Disliked: Dirty hallways, room wasn’t clean, hair in shower public hair on towels tv kept going out batteries in remote didn’t work when you turned on the main light made a loud buzzing sound kids running thru hall ways house keeping kept coming to the room each morning early knocking asking is was we leaving blankets and towels over used and worn thru disgusting made my skin crawl being in the building

Exceptional