Extended Stay America Suites - Denver - Centennial

Very poor

Disliked: No ice machine. There is a fridge and freezer in the rooms with ice trays, however our fridge and freezer was completly warm and wouldnt turn on. It also smelled bad

Superb

Very good

Very good

The worst experience I've ever...

Liked: The only thing I partially enjoyed during this stay was the staff. I encountered four different staff members, one on the phone. For my first night, it was not a good experience. A tall man with tattoos mumbled to the point where I had no idea what he was saying to me/overcharged me $136.00. The second staff member was someone my fiance spoke to over the phone the next day about getting someone to clean our room, and was told they were too busy to clean it that day, but they would the next day, and never did. The third/fourth staff member was Abdul and another sweet lady, but I didn't get her name. Abdul helped reactivate our key cards, and he was very nice. The lady checked me back in since I extended my stay one night, handed me my refund receipt, and got me new towels and was also very nice.
Disliked: It all started with the staff taking almost 8 minutes to check me in. During this check-in, I was overcharged 136.00. The second impression of this place was that the hallway to our room smelled extremely bad. The third impression was when we got to our room, and there was an overwhelming smell of cigarettes. My fiancé eventually had to go to the store to get an air freshener and an odor eliminator. There were splatter stains on the wall, and I refused to go barefoot on the floor. The small couch had what looked like cat scratches, which didn't fully bother me, but it just looked dirty. The sink also had water stains, or some stains on it, and the faucet had a sort of texture on it that felt as if no one had cleaned it. My fiancé called the next day to try to get the room cleaned, and he was told that they were swamped that day and would have to wait until the next day, but no one ever came by and cleaned it. We were willing to pay the cleaning fee, but we didn't have to since no one showed up. Fourth impression was when I extended our stay on check-in day to one more night, and when my fiancé called to inquire about the extra 136.00 I was overcharged, they didn't even have my extra night on file. They ended up adding me, but I'm just overall disappointed. I have never experienced anything like this hotel in my life.On top of that, the towels smelled like cigarettes, and the shower was pretty dirty too, with small hairs around the walls. If you can fork out the extra 30ish dollars for another hotel, please do so. I don't want anyone else to experience what I have during this stay.

Bad

Pleasant

Liked: Check in staff was rude, nasty comments. Everyone else were pleasant

Passable

Very good