Extended Stay America Suites - Dallas - Coit Road

Very good

Exceptional

Location was idea for Medical...

Liked: They really don't offer a breakfast other than a Cup Coffee an Muffin if you get the Front Office early enough
Disliked: Grounds dirty, Parking Space tight, Main room had a large strain on floor but they Moped it after complaint.

I will never spend money...

Liked: Staff was terrible showed favoritism to certain guest it's ran more like a family home instead of a actual business
Disliked: Nicer staff

bad night no sleep

Liked: Looked good from outside First room had lots of active roaches , dirty bathroom, floors were stickyWe were given another room that evening.
Disliked: Roaches dead in second room, on the floors and in the sinkBathroom looked clean but it had sticky black stuff on countertops and roaches in sinks it was too late to move to another hotel that night, had a hospital patient with me, he was too tired to be moved again.

I was lied to by...

Liked: Not applicable.
Disliked: Customer service was terrible. After I was told I could check in late, that there would be someone at the front desk that would help me and check me in. I got there after 1am and they would not check me in. I spent $40-$45 for round trip uber. $100 for a room i didn't get to stay in. Wasted $200 and my whole evening. Very unsatisfied and would/will not recommend extended stay to anyone.

Good

Bad

Bad

Liked: It was a very bad experience. The receptionist was very disrespectful and racist. I am Hispanic and she treated me very badly. The chain had to check who they hired as an employee.
Disliked: Non