Extended Stay America Suites - Columbus - Dublin

Disappointing

Liked: Location
Disliked: It doesn’t worth as I pay

Very poor

Disliked: This trip caused myself and my fiancé mental anguish. My fiance’s Birthday trip was ruined.The lobby and room were dirty, uninviting and smelly.I was threatened immediately during my check in at the front desk by the attendant because I refused to flirt with her while my fiancé was sick and waiting to use the bathroom. The attendant threatened my life and my fiancé’s life. This is completely unacceptable; and created fear for what was intended to be a stress free birthday for her. Not only that, but there was hotel employee drug activity on the hotel’s property in front of us.Police were present from multiple thefts on the premises on a few separate occasions. Because of the employees behavior and thefts, we felt uncomfortable leaving our belongings in our room, so we were inconveniently forced to bring them back and forth from our car to the room the entirety of our vacation.The staff refused to give us clean towels as well. We ran out fast and dried our bodies with the same towels from the beginning of our stay.Furthermore, my fiancé is native and I am Arabic. We felt as if the staff were racist towards us. I would like a full refund from this unbelievable experience.

Exceptional

Very good

Liked: The staff was amazing
Disliked: The pass-out drunk in the hallway that threw up all over. And the amount of people asking for things outside

Good

Liked: Good
Disliked: Good

Exceptional

Liked: Quiet

生涯で最悪のホテル。このようなホテルを紹介すべきではない。紹介内容と全く異なっており、Booking.comの責任も問われると思う。

Disliked: 1. First night the electricity in the room was out and it was blackout. The electricity was not restored, and we had to move from room on 3rd floor to another room on 2nd floor in total darkness. There were no emergency lights in the room and hotel, so we used i-phone light to move a lot of luggage. The lack of emergency lights and guidance is very dangerous in the emergency such as a fire, and it cannot be said that the safety of guests is maintained at this hotel. This is a very serious matter for hotel guests.2, There was no coffee maker in the room. At this hotel, kitchen tools and other items are rented from the front desk, but there was no coffee maker or toaster in stock. 3. When I arrived at the hotel after 4 p.m. and tried to check in, I was made to wait for about 40 minutes, and at the end I was given the hotel's iPad and told to enter my name and address.4. When we entered the room, there was a strong smell of deodorant or disinfectant. I immediately opened the window to ventilate, but my wife, who is allergic to chemicals, had a headache.If you're looking for safety and comfort, you shouldn't choose this hotel. 5. In this hotel free breakfast means hot water with Oatmeal powder pack and lukewarm coffee.I was scheduled to stay for 6 nights, but I actually stayed for one night. After that, I found another hotel and ran away. I had been waiting for the manager since the early morning to get a refund for 5 nights, but she finally showed up before 10 o'clock. As soon as I tried to explain, he went into the back room and yelled at me, "I've heard all about the power outage, and you should have left without staying, so why did you change room and stay after the power went out?" Perhaps she mistakenly thought that she was being asked for a full refund. But I was able to pay for 1 night and get a refund for 5 nights. Even so, her attitude is not that of someone who works in the service industry.

Good

Don’t recommend

Liked: Good location good price
Disliked: Very disappointed. I’ve been coming to this hotel every February for years and over the past two years it’s gone downhill. This most likely will be my last. The lady checking us in was inappropriate. She went into a political rant blaming the president for the recent airplane crashes which my wife and I found extremely unprofessional. The room was lackluster. Toilet tank wouldn’t hold water so we had to manually work the mechanism to get the toilet to flush. The electric socket in the bathroom also did not work. When my wife was checking out she was going to inform staff of the room issues but the staff was too busy talking on her cellphone. My wife just left the keycards and left in disgust. I expected better.