Extended Stay America Suites - Cleveland - Great Northern Mall

Passable

Good location, big room. Needs...

Liked: Location
Disliked: Old, no updates, bathroom door frame looked like it has been ripped off a few times and just thrown back together and painted over. Laminate in kitchen was all coming off. Microwave didn’t work.

Won't be staying there again...

Liked: Location was good.
Disliked: Didn't get what I reserved online, hole in bathroom door and handle broken. Staff did try to give me a different room with a broken couch.

Passable

Liked: Location. The bed was very comfortable.
Disliked: Smell, bathroom sink was very slow, the refrigerator had a musty smell. You get what you pay for.

Nit good at all

Liked: The location
Disliked: Room, cleanliness, service, breakfast

Complete disappointment.

Liked: The Price?
Disliked: The room had an odor to it that stayed and didn't seemed like the room was cleaned. The site itself smelled like old food or spoiled food. Food splatter against the wall. Unable to accommodate a vacuum. There were people smoking weed outside next to the exit while we were walking our kids in or out not matter the time of day. Just over all not well maintained.

Good

dirty

Liked: n/a
Disliked: Dirty carpets, stains everywhere. the AC unit had dirt and debris inside. the room smelled of sitting water, musty. did not feel clean at all. i have stayed in Ext stay suites before, but this one felt gross and grimy

Poor

Disliked: No quite Yelling and screaming all day and throughout the nightRoom smelled like cigarettes