Extended Stay America Suites - Cleveland - Brooklyn Guest Reviews
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Write a review
Deborah, Bucyrus, visiting Rocket Arena Mon, 18 November 2024
Great value for the money.
Liked: Great location.
Disliked: Mattress was NOT up to par!
Anita R, Florence, visiting Cleveland Agora
The pillows smelled like they had been used extensively without putting out new ones.
Disliked: The bathroom was cold as ice; one of the windows was stuck open. Will not stay at that chain of hotels again.
Jennifer Thu, 24 July 2025
Good
Billy Wed, 23 July 2025
Exceptional
Liked: Big rooms and the staff were friendly. They gave some suggestions to local restaurants.
Disliked: Breakfast could have been better. They only had granola bars and oatmeal. They had coffee for those who drink it. I unfortunately don't, I wish they had some sort of juice or milk.
Cynthia Wed, 23 July 2025
Good
Liked: I liked the large refrigerator and the blackout shade.
Disliked: The refrigerator door
Rosalinda Tue, 22 July 2025
Fair
Liked: There should be more hot choices of breakfast.
Disliked: Cleanliness of the whole lobby and carpet.We saw some people hanging up outside and back of the building.
Anonymous Sun, 20 July 2025
Exceptional
Anonymous Sun, 20 July 2025
Worst experience - unhealthy place
Disliked: This was one of the worst extended stay experiences I've ever had. I checked in around 9 PM and immediately noticed a strong, unpleasant odor in the room. The walls were damaged, the sheets were dirty, and the bed frames were flimsy metal poles that bounced when we sat on them. We had two small children with us and were genuinely concerned about their health if we stayed even an hour longer.When I called the front desk to express my concerns, she came into my room and the staff member dismissed the concerns, claiming I was the first person to ever complain and insisted that other guests were completely satisfied. She even suggested that I should just manage for one night despite the condition of the room.I chose to check out immediately and was fortunately able to get a refund. Overall, it was a terrible experience—avoid this place at all costs.
Johnson Thu, 17 July 2025
Superb
Katherine Mon, 14 July 2025
Pleasant
Disliked: First room the room above us was leaking water down in are room
Marion Sun, 13 July 2025
Poor
Keener Thu, 10 July 2025
Very good