Extended Stay America Suites - Cleveland - Airport - North Olmsted

Was fine until I was...

Liked: The room was clean and comfortable. The night clerk was very good the morning we left trying to help me. The location was good.
Disliked: The parking lot had patched areas and some cracks - one caught my foot and I fell. I did a job bruising my face, shoulder and knee. The night clerk was good trying to get me some ice, asking if I needed an ambulance and letting me change my clothes (I was carrying a cup of tea that spilled on the driveway and got all over my pants). But the woman who took his place at the end of his shift was not very good about seeing how I was really doing or trying to be helpful. I made them take a report and a picture. The thing that I thought was the worse was that NO ONE FROM THE COMPANY REACHED OUT TO SEE HOW I WAS FEELING OR DOING after I left. They had all my contact information. It would have been the kind thing to do to see if I was okay. Very disappointing.

Superb

Very good

Exceptional

Would not recommend this hotel...

Liked: The staff was friendly. The location was good
Disliked: There was no items for the kitchen.There was no bath mat or slip guard in the shower.The beds only had one mattress and only a very light weight blanket.

Bad

Liked: Nothing
Disliked: Everything from the moment we walked in the desk staff wasn't at the desk, we waited 25 mins when it was our turn to check in , he told us we should have never been able to book a room because there were none available and he turned us away and left us stranded all the other hotels were completely booked. It was already around 2am and I had just drove 3hrs I was exhausted.

The bed was terrible!!!

Liked: The room set up was great.
Disliked: The bed was terrible.

Came to Cleveland for Morgan...

Liked: It wasn't that far from Cleveland Stadium
Disliked: I was put in the wrong room when I booked way ahead of time

Pleasant

Liked: Close to where we was going
Disliked: Had a funny chemical smell and breakfast ended at 9