Bad

Go next door to Simply...

Liked: This was by far one of the worst hotel experiences I have ever had. I checked into the hotel and was given keys to a room that some man was already occupying! The keys wouldn't work and a man called out from behind the door asking me what I was doing. I returned to the main desk and asked them to cancel my reservation or give me another room. The clerk cancelled my room, but wouldn't issue my refund and failed to give us another room. The Asst GM got involved and made the situation worse than it was already was. She got into a shouting match with a Booking. com agent and hung up the phone on the agent. My situation was NEVER resolved. This matter caused us to be an hour late for an event in Cleveland, Ohio and my husband had to find another hotel on short notice, causing us additional expense and time.
Disliked: I didn't like the fact that I was given keys to a room that someone else was already occupying! This hotel didn't know who was in their hotel. I also did not like that the Asst GM was rude, hung up on the Booking. com agent, and offended another guest who was attempting to check in. He ended up leaving angry. I am requesting a FULL REFUND of $111. I was never given a hotel room and do not think it is fair to pay for an undelivered service. I am currently disputing this charge with my bank. Booking.com, please do the right thing and refund my money immediately.

Clean place but expensive.

Liked: Clean and close to where my relatives lived.
Disliked: Sooo expensive. Hotels were taking advantage of people who went there to see the eclipse. No breakfast for this expensive stay. Grab and go is not the same as good breakfast.

Very good

Liked: Very clean

Pleasant

Liked: Location was good, and room was quiet

Exceptional

Liked: The manager was very nice and polite and upgraded our room The room was very clean and smoke free The location was perfect for the 3 day event we attended
Disliked: Nothing

Staff is doing their best...

Liked: The kitchen facilities were fine, but the age and condition of the carpet, linens, draperies, television, the room stank and felt very grimy.A room can only be cleaned so much you know? It’s not for lack of trying like I’m sure the housekeepers do their best, but for 475 dollars I shouldn’t feel like I can’t take my clothes off in the room.
Disliked: The carpet is disgusting, grimy, sticky, the room has a lingering stench, there is no door on the closet, the linens were clean but worn. Like any port in a storm, but every other hotel in the area had rooms for 186 bucks night of. It feels like a scam to have my booking.com booking weaponized against me. Like I understand that there is a risk when you book the price of the room could decrease and you’re paying for the convenience of reserving the date, but I feel rather robbed. I think the room was worth, at most after tax, considering the date, 350 bucks. That’s the maximum. 475 for a room you can’t walk barefoot in? Cmon my friends. I should’ve cancelled my booking night of and gone to the Marriott. My fault thinking fulfilling the reservation would result in value for my money paid.

Good

Very poor