Extended Stay America Suites - Cincinnati - Blue Ash - Reed Hartman

Not great

Liked: It was a nice neighborhood
Disliked: The staff, although very nice and accommodating, was never at the front desk. Had to wait 5-10 minutes for her to show up. Check-in was at 3, but when we arrived at 6 pm, our room still wasn't ready. We chose a room that fits 6 people, but the pull out is only twin size. Unless you have 2 small children, there's no way that room can hold 6 people. Sofa beds aren't comfortable to begin with, but this was caved in in the middle. The mattress had nasty stains on it. The sink in the kitchenette was backed up. There's no room for toiletries in the bathroom, not to mention it was filthy in there. The sink is coming off the wall. They shouldn't boast about an included breakfast because it's only hot drinks and granola bars. The hallways were littered with wrappers and garbage. Overall, the whole place was trashy and didn't meet our expectations. Not being able to accommodate 6 people in a room and not having a real breakfast is misleading. Those were 2 of my criteria and part of why we chose this hotel.

Bad

Disliked: I didn’t get my refund nor was I able to stay my full trip

Very poor

Overall we got a night...

Disliked: The smell was terrible. Very musty. Hallways were the worst, rooms didnt get much better. Very bad that booking.com said it had breakfast but all that was available was coffee.

It was comfortable, room wise,...

Liked: I liked how clean and comfortable the room was.
Disliked: I didn't like the breakfast. We came down very early and there was just a pitiful oatmeal packet, it took us over 30 minutes to check out because there was no staff at the front desk for a very long time and there's always supposed to be someone at the front desk. Someone had to call corporate just to check out. The price was a bit too much for the service.

Had to stay an extra...

Liked: Location was good and surrounded by other good hotels
Disliked: Everything is extremely dated and worn out. The kitchenettes are dingy the tub and the sink are cracked and broken. The room was clean, but there was no bedding for the pullout couch. The bed was like an air mattress.

Bad

Liked: Nothing
Disliked: Everything

Good value stay for the...

Liked: Close to facility we played at
Disliked: Small parking lot

Solid stay. Great for what...

Liked: Location to facility and close restaurants
Disliked: Small parking lot